Beauty & Skincare Advisor (Customer Care & Digital Experience Support)

Talent Spur Advisory Limited - Our client in the Cosmetics & Beauty industry is recruiting to fill the position below:

Job Title: Beauty & Skincare Advisor (Customer Care & Digital Experience Support)

Location: Lekki, Lagos

Employment Type: Full-time About the opportunity The successful candidate will support customers across digital channels and a physical retail environment, providing clear product guidance, resolving enquiries and delivering a professional, welcoming customer experience.

Responsibilities

Manage customer enquiries through Instagram, WhatsApp, email, website chat and other approved channels. Explain skincare and haircare product benefits, ingredients, suitability and usage using approved product information. Help customers select products appropriate to their stated needs. Support walk-in customers, product demonstrations, order processing and in-store purchases. Resolve routine complaints professionally and escalate technical or product-related concerns. Maintain accurate customer records, enquiry logs and purchase information. Follow up on pending enquiries, unresolved issues and post-purchase satisfaction. Prepare weekly reports on customer feedback, enquiry trends and recurring concerns. Share customer insights with relevant teams to support service and product improvements.

Requirements

OND, HND or bachelor’s degree in Business Administration, Marketing, Mass Communication, Customer Service Management or a related field. 4–5 years’ relevant experience in customer service, digital support or retail customer engagement. Experience serving premium lifestyle or cosmetics brands. Beauty, skincare, haircare or FMCG industry experience is an added advantage. Experience managing enquiries through Instagram, WhatsApp Business and email. Basic knowledge of skincare and haircare products, with the ability to explain product information clearly. Strong written and verbal communication, listening and problem-solving skills. Familiarity with CRM systems, customer databases and social media tools. Strong attention to detail, professional judgement and consistent follow-through. Relevant customer service, digital marketing or beauty training is an added advantage. Availability to work fully onsite in Lagos. Competitive compensation package Comprising a base salary, sales commissions and a KPI-linked bonus tied to sales performance, customer satisfaction and service delivery.