Branch Manager

LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries. We are recruiting to fill the position below:

Job Title: Branch Manager

Location: Ibadan, Oyo

Employment Type: Full-time

Industry: Microinsurance Company

Job Summary

We are seeking experienced, result-driven, and highly motivated professionals to join our team as Branch Managers. The successful candidates will be responsible for driving business growth, profitability, operational excellence, and market penetration within their assigned locations. The role requires strategic leadership in promoting inclusive insurance solutions to individuals, SMEs, cooperatives, associations, and underserved communities while ensuring compliance with regulatory requirements and company policies. The Branch Manager will lead business development initiatives, manage branch operations, build sustainable distribution channels, and drive customer acquisition, retention, and service excellence.

Key Responsibilities

Business Development & Revenue Growth: Drive branch sales performance to achieve and exceed monthly, quarterly, and annual premium and policy targets. Develop and execute strategies for customer acquisition, market expansion, and revenue growth. Identify and capitalize on cross-selling and up-selling opportunities. Establish and manage strategic partnerships with cooperatives, trade associations, aggregators, SMEs, and community groups. Analyze market trends, customer needs, and competitor activities to identify business opportunities. Lead the development and implementation of innovative microinsurance products and solutions tailored to customer needs. Team Leadership & People Management: Lead, supervise, coach, and motivate branch staff to achieve business objectives. Build and maintain a high-performance culture focused on accountability, teamwork, and customer satisfaction. Set performance targets and conduct periodic performance evaluations. Identify training and development needs and coordinate staff capacity-building initiatives. Mentor sales teams, distribution partners, and agents to improve productivity and performance. Branch Operations & Performance Management: Oversee daily branch operations to ensure efficiency, productivity, and service excellence. Ensure underwriting, policy administration, and claims processes comply with regulatory and company standards. Manage branch budgets, resources, and operational expenses effectively. Prepare and submit accurate financial, operational, and performance reports. Drive continuous improvement initiatives to enhance branch productivity and customer experience. Customer Relationship Management: Build and maintain strong relationships with customers, business partners, regulators, and key stakeholders. Resolve escalated customer complaints and service-related issues promptly. Implement customer retention and satisfaction initiatives. Promote exceptional service delivery and customer experience across all touchpoints. Risk Management & Compliance: Ensure compliance with NAICOM regulations, internal policies, and industry best practices. Monitor underwriting and claims activities within approved authority limits. Ensure adherence to risk management frameworks and internal control procedures. Maintain high standards of corporate governance, ethics, and regulatory compliance.