Business and Operations Manager

Bridgemead Limited provides customized HR solutions to optimize workforce productivity and profitability. Our expert trainers design bespoke training programs, innovative HR strategies, and efficient payroll systems tailored to each client’s unique needs. We are recruiting to fill the position below:

Job Title: Business and Operations Manager

Location: Victoria Island, Lagos

Employment Type: Full-time Reporting Line: Managing Director

Industry: Consulting Role Overview Bridgemead Advisory is seeking a proactive, detail-oriented Business & Operations Manager to lead the firm’s internal operations, business administration, and organisational effectiveness. The role is suited to someone who thrives on structure and execution and has hands-on experience managing the operational, financial, people, and administrative functions of a professional services or knowledge-based organisation. Working closely with the Managing Director and Lead Consultants, the successful candidate will ensure that the firm’s systems, processes, people, and resources support high-quality client delivery and sustainable growth, while strengthening the operational infrastructure, tools, and processes required to scale.

Key Responsibilities

Business Operations & Process Management: Oversee the firm’s day-to-day operations and cross-functional coordination across consulting, business development, finance, and administration; design, implement, maintain, and continuously improve workflows, SOPs, internal controls, and operational processes; monitor KPIs, identify inefficiencies, and lead process-improvement initiatives. Financial, Resource & Commercial Management: Support budgeting, financial planning, expense and cost management in collaboration with Finance; track project resourcing, billable utilisation, engagement budgets, cash flow, invoicing, and vendor payments; prepare periodic operational and financial reports for the Managing Director and identify opportunities to improve efficiency and resource utilisation. People Operations & Administration: Support recruitment, onboarding, offboarding, performance reviews, staff engagement, internal communications, employee records, contracts, HR documentation, and workplace practices in compliance with Nigerian labour requirements; manage office administration, supplies, procurement, and vendor relationships; support the development and implementation of HR policies and practices. Systems, Technology & Reporting: Own and manage the firm’s project management, CRM, finance, reporting, and collaboration systems; ensure accurate and up-to-date data, data integrity, confidentiality, and appropriate access controls; develop dashboards and reports that provide leadership visibility into performance, utilisation, and delivery; champion automation and digital tools to improve operational efficiency. Governance, Compliance & Risk: Ensure the firm’s operations comply with applicable regulatory, statutory, and contractual obligations; maintain corporate documentation, licences, insurance, and statutory filings; support the Managing Director in managing operational, financial, and reputational risks; and coordinate with external legal, tax, audit, and other professional advisors as required. Client & Engagement Support: Support project setup, resource allocation, and engagement tracking; coordinate logistics for client engagements, workshops, and firm events; assist in preparing client-facing materials, proposals, and reports; and ensure effective internal coordination to enable consultants to deliver high-quality client work.