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Elevated HR Limited - Our client is a consumer finance organization with expertise in providing simple lending solutions to SMEs and individuals. We strive to understand our customers' needs and leverage technology and creativity to deliver an outstanding consumer finance experience. They are recruiting to fill the position below:
Job Title: Credit and Recovery Team Lead
Location: Port Harcourt, Rivers
Employment Type: Full-time
They are seeking a results-oriented and experienced Recovery Team Lead to supervise the recovery team and drive the timely repayment of outstanding loans. The successful candidate will be responsible for developing and implementing effective recovery strategies, monitoring delinquent accounts, coaching recovery officers, and ensuring that assigned recovery targets are consistently achieved. Job Responsibiities Lead, supervise, and motivate Recovery Officers to achieve assigned recovery targets. Develop and implement effective strategies for the recovery of overdue and delinquent loans. Monitor daily, weekly, and monthly recovery performance and ensure team targets are achieved. Review delinquent loan portfolios and prioritize accounts based on outstanding balances, delinquency status, and recovery prospects. Assign recovery accounts to team members and monitor progress to ensure timely follow-up. Supervise customer follow-up through phone calls, field visits, and other approved recovery channels. Coach team members on effective communication, negotiation, and ethical recovery techniques. Review recovery activities and ensure accurate documentation of customer interactions, promises to pay, repayments, and outstanding balances. Follow up on broken promises to pay and escalate unresolved accounts appropriately. Conduct regular field visits with team members where necessary to support recovery efforts. Identify recurring causes of loan delinquency and recommend appropriate corrective measures. Work closely with the Credit and Sales teams to provide feedback on customer repayment behaviour and portfolio risks. Ensure all recovery activities comply with company policies, procedures, and applicable regulations. Prepare and submit daily, weekly, and monthly recovery performance reports to management. Monitor individual team member performance and implement improvement plans where necessary. Identify high-risk accounts and escalate them to management for appropriate action. Maintain accurate recovery records and ensure all recovered funds are properly accounted for. Recommend process improvements to increase recovery efficiency and reduce portfolio delinquency. Job Requirement and
Bachelor's degree in any relevant discipline. Minimum of 4 years' relevant experience, with at least 2 years in a supervisory or team leadership role in loan recovery, collections, microfinance, consumer finance, banking, or a related financial services environment. Proven experience managing delinquent loan portfolios and achieving recovery targets. Strong knowledge of loan recovery and collections processes. Excellent negotiation, persuasion, and customer relationship management skills. Strong leadership and team management abilities. Proficiency in Microsoft Office and relevant business software. Excellent verbal and written communication skills. Strong analytical, organizational, and problem-solving skills. Ability to work under pressure and manage performance-driven targets. High level of integrity, professionalism, and attention to detail. Willingness to conduct field visits as required.
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Deadline
30 Nov 2026
Applications
0 candidates so far
Salary
Not disclosed
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