Customer Experience Manager

Foremost Radiology Consultants Limited (FRCL) is a diagnostic healthcare facility committed to providing quality, reliable, and timely diagnostic services. Our services include radiology investigations, laboratory and pathology services, cardiology, interventional radiology, clinical and functional diagnostics, ambulance and emergency transport, and wellness and screening services. We are dedicated to delivering excellent patient care through professionalism, integrity, empathy, and a commitment to continuous improvement. We are recruiting to fill the position below:

Job Title: Customer Experience Manager

Location: Surulere, Lagos

Employment Type: Full-time, Fully Onsite Description We are looking for an experienced, highly organised, and results-driven Customer Experience Manager with strong managerial skills and a proven ability to lead teams, improve service delivery, and maintain high customer satisfaction standards. The ideal candidate must be proactive, detail-oriented, exceptionally coordinated, and capable of managing people, processes, and customer interactions effectively. Experience in the healthcare sector is an added advantage. This is a hands-on leadership role for someone who can oversee customer experience operations, develop and implement service improvement strategies, manage customer complaints, monitor team performance, streamline processes, and ensure a consistently excellent patient experience. Compensation Based on experience, skill, and expertise.