Customer Experience & Partnerships Executive

GKT Consults Limited is a reputable transport and logistics management company based in Lagos, providingexecutive transportation, corporate car rental, airport transfer services, and Protocol and security transportto leading organizations. We are recruiting to fill the position below:

Job Title: Customer Experience & Partnerships Executive

Location: Lagos

Employment Type: Full-time

Job Description

GKT Consults Limited seeks a proactive, personable and digitally savvy Customer Experience & Partnerships Executive who is genuinely passionate about improving customer experiences, building lasting business relationships and developing strategic partnerships. The successful candidate will drive customer engagement across physical and digital channels, identify new market opportunities, develop partnerships and support the company's sales and business growth objectives.

Key Responsibilities

Manage customer enquiries, bookings, feedback and complaints across telephone, email, WhatsApp, website and other digital platforms, ensuring prompt and professional responses. Prepare and send quotations, invoices, payment links and receipts, and ensure timely follow-up on customer requests and outstanding payments. Engage prospective and existing clients, follow up on enquiries and quotations, and convert opportunities into business. Develop and maintain relationships with corporate clients, major international organisations, development institutions, NGOs, vendors and strategic business partners. Identify and develop new business partnerships with corporate organisations, travel agencies, hotels, vendors and other relevant stakeholders. Drive e-market development through online customer acquisition, digital marketing initiatives and effective use of social media and other digital platforms. Improve the company's online visibility, digital customer experience and conversion of online enquiries into bookings. Monitor customer satisfaction, coordinate feedback and recommend practical service improvements. Maintain accurate customer and partnership records, track business opportunities and submit regular activity and performance reports.

Requirements

Minimum of HND or Bachelor's degree in Marketing, Business Administration, Communications, Digital Marketing or a related discipline. Experience in customer service, sales, business development, digital marketing or partnership management is an advantage. Genuine passion for customer satisfaction, relationship building, networking and business growth. Good understanding of digital customer engagement, online marketing, e-commerce and social media business development. Ability to use digital platforms to attract, engage and convert prospective customers. Excellent communication, interpersonal, negotiation and presentation skills. Strong initiative, creativity, attention to detail and ability to work with minimal supervision. Proficiency in Microsoft Office and general digital business tools. The Ideal Candidates: We seek someone who genuinely enjoys making customers happy, building meaningful relationships and creating business opportunities. The ideal candidate must be commercially aware, digitally inclined, proactive and passionate about using technology, partnerships and customer engagement to drive business growth. Salary N150,000 - N3000,000 monthly.