Customer Service Representative

West Africa Vocational Education (WAVE) - Our client, a fashion and lifestyle brand, is recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Job Type: Full Time

About the Role

Our client is seeking a customer-focused and detail-oriented Customer Service Representative to support daily customer service operations and deliver an excellent shopping experience. The successful candidate will attend to customer enquiries, assist with clothing selections and measurements, process orders, and maintain positive customer relationships. What You’ll Be Responsible For Customer Service & Sales: Attend to customer enquiries in person, via phone, and through digital channels. Provide accurate information about clothing items, sizes, prices, availability, and order timelines. Assist customers with clothing selections and take accurate body measurements using a tape rule. Process customer orders and follow up to ensure timely fulfilment. Handle customer complaints, returns, and other concerns professionally. Encourage repeat purchases and recommend suitable products where appropriate. Order Management & Operations: Maintain accurate customer records, measurements, and order details. Coordinate with the relevant team members on orders, alterations, and delivery timelines. Monitor order progress and communicate updates to customers. Keep the customer service area organised and presentable.

Requirements

Previous experience in customer service, sales, retail, or a related role is an advantage. The ability to take accurate measurements using a tape rule is essential. Excellent communication, interpersonal, and customer relationship skills. Strong attention to detail and good organisational skills. Basic computer skills and familiarity with CRM tools are an advantage. Ability to handle customer enquiries and resolve issues professionally. Must reside within a reasonable commuting distance to Lekki Phase 1. Must be available to resume immediately. Who This Role Is Perfect For: This role is ideal for a friendly, reliable, and detail-oriented individual who enjoys working with customers, has an interest in clothing and fashion, and can take accurate measurements while ensuring a smooth and pleasant customer experience. PS: Proximity to the job location is pivotal to being considered for this role. Salary N140,000 - N180,000 / month.