Customer Success Intern

Amani Advisory Limited is committed to assisting organizations in achieving success by maximizing their most valuable resource - their employees. We offer complete HR solutions to businesses of all sizes and in various industries. Thanks to a team of seasoned HR professionals, we approach every project with expertise, innovation, and a client-centric mindset. We are recruiting to fill the position below:

Job Title: Customer Success Intern

Location: Lekki, Lagos

Employment Type: Internship

Industry: Fashion

Job Summary

We are seeking a friendly, proactive, and customer-oriented Customer Service Intern to support daily customer service operations within our fashion business. The successful candidate will assist with responding to customer enquiries, tracking orders, managing customer feedback, and ensuring a smooth and positive customer experience. The ideal candidate should possess good communication skills, attention to detail, a willingness to learn, and an interest in fashion and customer relations.

Key Responsibilities

Customer Service and Communication: Respond promptly and professionally to customer enquiries via WhatsApp, phone calls, email, and social media platforms. Provide accurate information about products, prices, available designs, sizes, measurements, and delivery timelines. Maintain a polite and professional approach when communicating with customers. Follow up on unanswered enquiries and ensure customers receive timely feedback. Order Management and Tracking: Assist in recording and monitoring customer orders from confirmation to delivery. Follow up with the production and dispatch teams on order progress. Keep customers updated on the status of their orders and communicate delays when necessary. Confirm customer details, measurements, design specifications, and other order requirements where applicable. Ensure customer requests are accurately documented and communicated to the relevant departments. Customer Relationship Management: Follow up with customers after purchases to confirm satisfaction and obtain feedback. Maintain positive relationships with existing and prospective customers. Assist in encouraging repeat purchases through quality service and timely follow-up. Maintain accurate records of customer enquiries, interactions, complaints, and resolutions. Complaints and Issue Resolution: Receive and document customer complaints professionally. Assist in resolving issues relating to product quality, fitting, alterations, delivery, and order fulfilment. Liaise with the production, sales, and operations teams to address customer concerns. Escalate complex or unresolved complaints to the appropriate supervisor.Administrative and Reporting Duties Maintain an organised and updated customer database. Prepare daily reports covering customer enquiries, orders, pending follow-ups, complaints, and resolutions. Assist with managing messages and enquiries received through the company's social media channels. Ensure customer records and order information are properly documented. Perform other customer service duties as assigned by the supervisor. Team Collaboration: Work closely with the sales, production, dispatch, and operations teams to ensure efficient order fulfilment. Communicate customer feedback and recurring concerns to the relevant team members. Participate in team meetings, training sessions, and other activities aimed at improving customer experience.