Director of Business Operation

Isaacworthub LLC is a fast-growing experiential and creative company delivering exceptional brand experiences across Africa. We are recruiting to fill the position below:

Job Title: Director of Business Operation

Location: Lagos, Nigeria Hybrid Role Type: Executive / Full-Time

Job Description

We build massive experiences. We need the operational mastermind who builds the machine behind them. We are a premier, fast-scaling Experiential Marketing Agency delivering some of the most complex, high-stakes live brand activations, corporate events, and nationwide retail campaigns across the region. Moving parts, tight deadlines, and massive production builds are our everyday reality. To sustain our aggressive growth, we are appointing a Director of Business Operations. This is a high-level executive seat for an elite operator who can bridge the gap between creative ambition and flawless, profitable execution. You will hold the operational blueprint of the company—transforming chaos into a structured, highly efficient, and scale-ready ecosystem. The Mission (Your Core Responsibilities) Orchestrate Agency Logistics & Supply Chain: Standardize and oversee the end-to-end operational workflow of all campaigns. This includes technical production management, nationwide field logistics, vendor verification networks, and large-scale asset procurement. Optimize Financial & Commercial Efficiency: Partner closely with Finance and Account Management to enforce strict project margin discipline, control agency overheads, optimize resource allocation, and implement rigorous cost-benefit analyses across all operational wings. Drive Process Automation & Scale: Diagnose operational bottlenecks and implement scalable frameworks, SOPs, and project management tools (ERP/CRM/Work management systems) to streamline execution from brief to post-event wrap-up. Risk Management & Compliance: Establish robust risk-mitigation frameworks for ground operations, field worker safety, venue compliance, insurance coverage, and regulatory adherence across multiple regional territories. Cross-Functional Governance: Act as the strategic connective tissue between Client Services, Creative, and Production teams to ensure accurate capacity planning, prevent team burnout, and guarantee 100% project delivery timelines. The DNA (Who You Are) The Operations Veteran: You have 10+ years of operational leadership experience, with a significant portion spent managing operations, supply chains, or logistics within a top-tier experiential marketing agency, large-scale event production house, or complex FMCG logistics setup. The Structural Architect: You don't just fix problems; you build permanent systems that prevent them. You have a proven track record of designing corporate SOPs and scaling business divisions. The Rigorous Financial Discipinarian: You possess an exceptionally sharp commercial mind, capable of reading P&L statements, squeezing efficiencies out of massive multi-million Naira budgets, and handling high-stakes vendor negotiations. The Calm Catalyst: You thrive under intense pressure. You are an expert at navigating fast-moving crises, stoking accountability across massive project teams, and leading through influence. What’s on Offer? Executive Authority: A clear mandate to reshape, structure, and modernize the operational core of a market-leading agency. Premium Executive Compensation: Competitive base salary, performance-driven operational bonuses (tied to agency margin retention), executive medical insurance, official vehicle, and senior leadership perks. Professional Stature: Direct oversight over some of the largest, most visible live event operations on the continent.