Floor Supervisor, Amala Section

The People Office is an HR consulting firm that helps businesses build better teams, streamline HR processes, and create effective people management systems. We provide services including recruitment and talent placement, HR setup, employee management, policies and documentation, performance management, and organisational development. Our goal is to help growing businesses attract, manage, and retain the right talent while building structured, productive, and sustainable organisations. We are recruiting to fill the position below:

Job Title: Floor Supervisor, Amala Section

Location: Berger, Lagos

Employment Type: Full-time

Reports To: Restaurant Manager Gender: Preferably Female

Job Summary

The Floor Supervisor for the Amala Section is responsible for coordinating daily service operations within the Amala area, ensuring prompt service, proper food presentation, cleanliness, and customer satisfaction. The role involves supervising service staff, monitoring orders, coordinating with the kitchen, and maintaining an organised and welcoming dining environment.

Key Responsibilities

Supervise daily operations and service delivery within the Amala section. Coordinate servers and other assigned staff to ensure efficient customer service. Ensure customer orders are communicated accurately and served promptly. Monitor food presentation, portion consistency, and service standards. Ensure tables, service areas, utensils, and surrounding spaces remain clean and organised. Monitor stock availability for the section and communicate replenishment needs. Handle customer complaints professionally and escalate unresolved issues. Monitor staff attendance, punctuality, grooming, and compliance with service procedures. Coordinate with kitchen staff to resolve order delays and service challenges. Provide updates to the Restaurant Manager on customer feedback, stock shortages, and operational issues.

Key Performance Indicators (KPIs)

Customer satisfaction and service quality. Order accuracy and timely service. Cleanliness and organisation of the Amala section. Staff punctuality and adherence to service standards. Accurate communication of stock and replenishment needs. Effective resolution and escalation of customer complaints. Compliance with hygiene and operational procedures.