Front Desk Officer

Musada Hotels and Luxury Suites is a 4-star hotel offering a vast array of hospitality services in the heart of Abuja. We offer luxury and top notch services. We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Abuja (FCT)

Employment Type: Full-time

Job Description

Perform all check-in and check-out tasks. Manage online and phone reservations. Inform customers about payment methods. Register guests collecting necessary information (like contact details and exact dates of their stay). Welcome guests upon their arrival and assign rooms. Provide information about our hotel, available rooms, rates and amenities. Respond to clients’ complaints in a timely and professional manner. Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. Upsell additional facilities and services, when appropriate. Maintain updated records of bookings and payments.

Requirements

Candidates should possess a Bachelor's Degree / HND / OND qualification with 2 - 5 years proven work experience. Must be computer literate and have experience with hotel reservations software. Previous hospitality experience would be advantageous.