Front Desk Officer – Salon

At Lauvee Beauty Salon, we are dedicated to helping our clients look and feel their best. Our salon offers a wide range of beauty and hair services, including hairstyling, braiding, lash extensions, wig installations, and more — all delivered with professionalism and creativity. We pride ourselves on providing exceptional customer service in a welcoming, modern, and hygienic environment. At Lauvee, we value teamwork, innovation, and continuous growth, making it a great place for both clients and staff to thrive. We are recruiting to fill the position below:

Job Title: Front Desk Officer – Salon

Location: Wuse 2 - Abuja (FCT)

Employment Type: Full-time

Job Summary

We are seeking a professional, welcoming, and highly organized Front Desk Officer to join our salon team. The successful candidate will be the first point of contact for clients and will be responsible for creating a warm and professional client experience while efficiently managing appointments, enquiries, payments, and general front-desk operations.

Key Responsibilities

Welcome and attend to clients in a warm, professional, and courteous manner. Manage client appointments, bookings, cancellations, and rescheduling. Answer calls, respond to client enquiries, and provide accurate information about salon services. Manage walk-in clients and coordinate their appointments with the appropriate beauty professionals. Maintain accurate client and appointment records. Process client payments and maintain accurate transaction records. Follow up with clients when necessary regarding appointments and services. Coordinate effectively with stylists, nail technicians, braiders, and other salon staff. Handle client complaints and concerns professionally and escalate issues when necessary. Maintain a clean, organized, and welcoming reception area. Support daily administrative and operational activities at the front desk. Promote salon services and recommend suitable services to clients where appropriate. Ensure that salon policies and customer service standards are consistently followed.

Requirements

Previous experience working as a front desk/receptionist in a salon is REQUIRED. Previous hospitality or customer service experience is REQUIRED. Candidates must have previous experience working in a salon and must also have hospitality or customer service experience. 1–2 years of relevant experience is preferred. Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Professional, friendly, and well-presented. Excellent organizational and time-management skills. Ability to multitask and remain calm in a busy salon environment. Good computer skills and familiarity with appointment or booking systems is an advantage. Basic knowledge of salon services and operations. Strong attention to detail and ability to handle client information professionally. Must be reliable, punctual, proactive, and able to work effectively as part of a team.