Front Desk Supervisor

Ellasot Consulting - Our client, a reputable organization, is recruiting to fill the position below:

Job Title: Front Desk Supervisor

Location: Port Harcourt, Rivers

Employment Type: Full-time

Job Description

Our client is recruiting on behalf of a reputable organization for an experienced and strategic Front Desk Supervisor to oversee the organization's functions. The successful candidate would be responsible for overseeing the daily activities of front desk officers, ensuring excellent customer service, maintaining accurate records, and coordinating front office operations. The role involves supervising staff, resolving customer complaints, monitoring service standards, and ensuring the reception area operates efficiently and professionally. The Key

Requirements

Supervise and coordinate the daily activities of front desk officers to ensure efficient service delivery. Ensure visitors, guests, and customers receive prompt, courteous, and professional attention. Monitor staff attendance, punctuality, appearance, and compliance with company policies. Handle customer complaints and escalate complex issues to management when necessary. Oversee appointment scheduling, reservations, telephone calls, and visitor registration. Ensure accurate maintenance of front desk records, reports, and correspondence. Coordinate with other departments to address customer needs and resolve operational issues. Train, guide, and support front desk staff to improve performance and service quality. Ensure the reception area is clean, organized, and professionally presented. Monitor office supplies and front desk equipment, reporting maintenance needs when necessary. Prepare and submit regular reports on front desk activities, customer feedback, and staff performance. Ensure compliance with company procedures, confidentiality requirements, and customer service standards.

Requirements

Minimum of an OND or HND in Business Administration, Hospitality Management, Office Technology Management, or a related field. At least 2–3 years of experience in front desk operations, customer service, or administration, preferably with supervisory experience. Excellent verbal and written communication skills. Strong leadership, interpersonal, and organizational skills. Proficiency in Microsoft Office applications and relevant office management systems. Good problem-solving, conflict-resolution, and decision-making abilities. Ability to manage multiple tasks and work effectively under pressure. Professional appearance, attention to detail, and a customer-focused attitude. Key Competencies: Team supervision and leadership Customer service management Communication and interpersonal skills Complaint handling and conflict resolution Administrative coordination and record keeping Staff training and performance monitoring Time management and multitasking Professionalism and confidentiality Salary N110,000 - N150,000 monthly.