GBV Caseworker

Malteser International (MI) is the international humanitarian relief agency of the Sovereign Order of Malta. For over 60 years we provide relief and recovery for people during and following conflicts and disasters around the world. Christian values and humanitarian principles form the foundations of our work.In over 30 countries in Africa, the Americas,Asia, Europe and the Middle East, we support people in need– regardless of their religion, origin or political convictions. MI has been working in Nigeria since 2017, implementing humanitarian and development interventions across Borno, Adamawa, Katsina, and Benue States. MI supports vulnerable internally displaced persons (IDPs) and host communities through interventions in Water, Sanitation and Hygiene (WASH), food and nutrition security, and livelihoods.WASH activities focus on improving access to safe water, sanitation, and hygiene through the distribution of non-food items (NFIs), solarization of boreholes, rehabilitation of hand pumps, construction of latrines, and hygiene promotion. MI also implements nutrition and food security interventions to address the needs of vulnerable populations, improve their well-being, and strengthen community resilience. Across all its areas of intervention, MI adopts a participatory, gender-sensitive, and inclusive approach, promoting community engagement, dignity, and equitable access to essential services for vulnerable populations. We are recruiting to fill the position below:

Job Title: GBV Caseworker

Location: Pulka, Maiduguri, Borno

Employment Type: Full-time Your

Responsibilities

Coordinate and support the day-to-day implementation and supervision of activities within the Women and Girls’ Safe Spaces (WGSS), ensuring a safe, confidential and supportive environment for beneficiaries. Maintain regular communication with community-based social workers and monitoring officers to identify women and girls requiring GBV case management support and facilitate timely assistance. Provide survivor-centred case management, including initial intake and assessment, case action planning, implementation, follow-up and case closure, in line with established GBV case management standards and the principles of informed consent, confidentiality and do no harm. Provide basic psychosocial and emotional support to survivors and, where appropriate, their family members, while assessing individual needs for material assistance, dignity kits, NFIs and transportation support for accessing essential services. Facilitate referrals to appropriate medical, psychosocial, legal and other protection services, accompanying survivors where necessary and ensuring that referrals are made with their informed consent. Lead regular internal case management meetings, maintain accurate and confidential case records, promptly escalate urgent or complex cases to the Protection Officer, and contribute to service mapping and the strengthening of referral pathways. Build and maintain effective working relationships with community stakeholders and service providers, promote safeguarding and accountability, and support continuity of essential WGSS and case management activities in the absence of the Protection Officer, as delegated. Your Profile A minimum of a Bachelor’s degree in Social Sciences, Social Work, Psychology, or any other relevant field. At least two (2) years of relevant experience in GBV case management, protection, social work, psychosocial support or humanitarian programming, preferably in a crisis-affected setting. Demonstrated understanding of GBV guiding principles, survivor-centred case management, informed consent, confidentiality, do-no-harm principles and established referral pathways. Experience working with women, girls and vulnerable groups, including survivors of violence, with knowledge of safeguarding, Protection from Sexual Exploitation and Abuse (PSEA) and accountability to affected populations. Experience in community outreach, awareness-raising, data collection and case documentation. Familiarity with the Legacy Inter-Agency Case Management Forms and GBVIMS/Primero Platform is highly desirable. Strong interpersonal, communication, active-listening, organisational and teamwork skills, with the ability to manage competing priorities, work independently and maintain accuracy and confidentiality. Good written and spoken English is required, while fluency in Hausa is mandatory. Knowledge of other relevant local languages, including Glavda and Mandara, is an added advantage. Proficiency in MS Office, particularly Excel, and relevant data-entry platforms is also required. What we offer Start Date: November 2026 Duty Station: Pulka Borno State Duration of contract: November 2026 - September 2027 Salary according to Malteser international salary grade Annual Leave, Compensation Leave, Academic Leave, Wedding Leave, Compassionate Leave if applicable. Other benefits: Group Life Insurance premium, Health insurance Package (Single/family Plan), 13th Month pay.