General Manager

Ellasot Consulting - Our client, a reputable organization, is recruiting to fill the position below:

Job Title: General Manager

Location: Port Harcourt, Rivers

Employment Type: Full-time

Job Description

Ellasot Consulting is recruiting on behalf of a reputable organization for an experienced and strategic General Manager to oversee the organization's functions. The General Manager will be responsible for overseeing the overall operations, business performance, and strategic direction of the organization. The role involves ensuring the smooth running of all departments, including customer service, entertainment, food and beverage, facility management, sales, marketing, and administration. The successful candidate will drive revenue growth, improve customer experience, manage staff performance, maintain operational standards, and ensure the facility operates efficiently and profitably. The Key

Requirements

Operations Management: Oversee the daily operations, ensuring all departments function effectively. Develop and implement operational policies, procedures, and service standards. Ensure all facilities, games, equipment, and attractions are properly maintained and operational. Monitor daily activities and resolve operational challenges promptly. Business Development and Financial Management: Develop strategies to increase revenue, profitability, and business growth. Prepare and manage departmental budgets, monitor expenses, and control operational costs. Monitor sales performance, revenue generation, and financial targets. Identify new business opportunities, partnerships, events, and promotional activities. Customer Experience and Service Delivery: Ensure excellent customer service across all areas of the park. Handle escalated customer complaints and ensure timely resolution. Develop strategies to improve customer satisfaction, retention, and repeat patronage. Monitor customer feedback and implement service improvements. Human Resources and Staff Management: Supervise departmental heads, supervisors, and other employees. Ensure effective staff recruitment, training, scheduling, and performance management. Promote teamwork, discipline, accountability, and professionalism. Identify staff development needs and ensure continuous training. Marketing and Business Promotion: Work with the marketing team to develop and implement promotional strategies. Oversee marketing campaigns, social media activities, and customer engagement initiatives. Build relationships with corporate organisations, schools, event planners, and other potential partners. Drive bookings for birthdays, private events, group activities, and special occasions. Health, Safety and Compliance: Ensure compliance with relevant health, safety, hygiene, and operational regulations. Establish safety procedures for games, rides, recreational facilities, and other attractions. Ensure incidents and emergencies are handled appropriately and documented. Conduct regular inspections to identify and address safety risks. Reporting and Performance Monitoring: Prepare and submit regular operational and financial performance reports to management. Monitor key performance indicators (KPIs) across all departments. Evaluate departmental performance and implement corrective measures where necessary. Provide recommendations for business improvement and expansion. Develop and implement operational policies, procedures, and service standards. Ensure all facilities, games, equipment, and attractions are properly maintained and operational. Monitor daily activities and resolve operational challenges promptly.