Head, Domestic Switching & Terminal Operations

Unified Payment Services Limitedis a group of companies with services including Banking, Payment Scheme, Financial Technology, Digital Commerce, Value Added Service, Payment Solutions, Software Solutions, etc. Unified Payments is a principal member or licensed acquirer of American Express, Mastercard, Visa and UnionPay; and has been instrumental in building the infrastructure that supports Nigeria’s modern payments ecosystem. We are recruiting to fill the position below:

Job Title: Head, Domestic Switching & Terminal Operations

Location: Lagos

Employment Type: Full-time Job Objective(s) To lead and oversee the domestic switching and terminal operations of the company, ensuring seamless processing, routing, settlement, and reconciliation of all card, POS, and e-payment transactions across the fintech’s platforms. The role ensures system reliability, operational efficiency, regulatory compliance, and exceptional service delivery within the local switching and payment terminal ecosystem. The position plays a key role in maintaining high transaction success rates, minimal downtime, and full compliance with CBN, NIBSS, and card scheme standards, while driving innovation and process optimization across the value chain. Duties &

Responsibilities

Switching Operations Management: Oversee end-to-end domestic transaction switching, routing, and authorization across multiple channels (POS, Web, Mobile, ATM, QR). Ensure real-time monitoring, uptime management, and performance optimization of the switching platform. Coordinate with technology, infrastructure, and network partners to maintain robust transaction throughput and reduce latency. Manage integration and certification processes with banks, aggregators, and payment partners. Drive continuous improvement initiatives to enhance transaction reliability and customer experience. Terminal (POS) Operations Oversight: Supervise all aspects of POS and terminal lifecycle management — deployment, activation, monitoring, firmware updates, and maintenance. Implement terminal performance metrics to track uptime, transaction success rates, and field efficiency. Ensure effective coordination between terminal vendors, acquirers, and PTSA partners for smooth operations. Drive merchant satisfaction through reliable terminal performance and quick resolution of technical or transactional issues. Settlement, Reconciliation & Dispute Resolution: Oversee daily settlement and reconciliation of all POS and card transactions with partner banks and processors. Ensure accurate postings, error-free reconciliations, and prompt resolution of settlement discrepancies. Supervise chargeback and dispute management in line with card scheme and regulatory timelines. Work closely with Finance, Risk, and IT to ensure transparency and control over transaction settlements. Risk, Compliance & Regulatory Adherence: Ensure strict compliance with CBN PTSP/PTSA regulations, NIBSS standards, and other applicable industry requirements. Maintain robust operational controls to mitigate fraud, data breaches, and transaction risks. Address audit queries, coordinate compliance reviews, and ensure implementation of corrective actions. Maintain accurate and up-to-date documentation for CBN and NIBSS audits. Technology & Process Innovation: Collaborate with the Engineering/IT team to enhance the switching architecture, APIs, and transaction monitoring tools. Champion process automation, system monitoring dashboards, and data-driven decision-making tools. Participate in UAT, system releases, and new product deployments to ensure operational readiness. Drive innovation that supports scalability, redundancy, and service resilience in switching infrastructure. Leadership & Team Management: Lead and mentor the Switching and Terminal Operations team, ensuring clarity of roles, performance accountability, and professional growth. Foster a culture of agility, collaboration, and continuous improvement. Oversee workforce planning, training, and capacity development within the operations team. Reporting & Stakeholder Engagement: Provide daily/weekly/monthly reports on transaction volumes, switch performance, settlement status, and dispute trends. Engage with key stakeholders — partner banks, NIBSS, card schemes (Verve, Visa, Mastercard), and merchants — to ensure seamless collaboration. Serve as the primary operational escalation point for switching and terminal issues.