Head of Operations & Business Execution

Excel and Grace Consulting is a fast-paced business consulting organization with a track record of delivering exceptional business solutions to small and medium-scale enterprises in Nigeria, Ghana, Germany, Switzerland, Canada, etc. We are certified management consultants with the International Council of Management Consulting Institutes (CMC-Global) with over 18 years of experience. Our team of experts and consultants have authored over 20 books on business management, business structure, business operations, human resources, organizational structure, employee development, money management, and so on. We are recruiting to fill the position below:

Job Title: Head of Operations & Business Execution

Location: Abuja (FCT)

Employment Type: Full-time

Industry: Financial Services / Fintech Industry

Reports To: Managing Director/CEO

Job Summary

The Head of Operations & Business Execution will coordinate operational activities across digital financial services, structured trade finance, asset-financing solutions and field operations. The successful candidate will translate management priorities into actionable plans, establish efficient operating procedures, improve collections and service delivery, coordinate field teams and ensure operational activities are properly monitored and controlled. This role is suited to a hands-on manager who can solve problems, improve processes, manage teams and deliver measurable results in a growing business.

Key Responsibilities

Coordinate the day-to-day operational activities of the organisation's business units and service offerings, including relevant digital payment, financing, distributor and trade finance operations. Develop and implement standard operating procedures, workflows, service standards and operational reporting systems. Coordinate field teams, Cluster Agents and Portfolio Growth Officers to support merchant onboarding, customer engagement, KYC documentation and portfolio growth. Monitor collections, repayment processes, overdue accounts and operational exceptions in collaboration with Finance and Risk teams. Coordinate vendors, procurement, inventory, equipment deployment, logistics and service-level agreements where applicable. Monitor digital transaction operations, payment settlements, POS deployments and service interruptions in collaboration with Technology and relevant service providers. Track operational performance, identify bottlenecks and implement corrective actions to improve productivity and customer experience. Strengthen operational controls to prevent cash diversion, documentation gaps, inventory losses, process breaches and avoidable business losses. Ensure that onboarding, funding, deployment and collection activities follow approved operational and risk procedures. Coordinate with Finance, Technology, Risk/Compliance and commercial teams to resolve operational issues. Prepare weekly and monthly operational performance reports, highlighting achievements, challenges, risks and recommended actions. Support management in implementing growth initiatives, improving resource utilisation and scaling operational processes sustainably.