Lead, Compliance Quality Assurance

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale. We are recruiting to fill the position below:

Job Title: Lead, Compliance Quality Assurance

Location: Remote

Department: Regulatory Compliance

Reports to: Head, Compliance Quality Assurance About this role As the Lead, Compliance Quality Assurance, you are the tactical backbone of our quality assessment framework. You will spearhead the day-to-day operations of our QA Assessor team, transforming quality assurance into a catalyst for operational excellence. Through rigorous standard enforcement and precision-based calibration, you will ensure that Moniepoint’s critical divisions including KYC/Due Diligence, AML, LEA, Transaction Monitoring, and Fraud consistently meet SLAs and regulatory policy standards. Acting as the final line of defense against compliance drift, you are dedicated to maintaining flawless execution, high-velocity accuracy, and total regulatory integrity across all operational touchpoints.

Responsibilities

Supervise, train, and manage QA Assessors, ensuring consistent grading and execution through regular file calibration exercises. Lead the secondary review process across the 'Six Pillars' (AML/Transaction Monitoring, Regulatory Control/LEA, and Forensic Fraud), identifying vulnerabilities in accuracy, speed, and regulatory compliance. Maintain a centralized Compliance Defect Log and translate QA findings into actionable weekly feedback for operational Team Leads to drive continuous improvement. Perform deep-dive analyses on compliance misses to differentiate between system threshold errors and investigator oversight, recommending necessary process adjustments. Assist in coordinating internal and external audits by providing evidence of QA testing integrity and ensuring high-quality, audit-ready data. What success looks like in this role Maintenance of flawless execution, high-velocity accuracy, and total regulatory integrity across all operational touchpoints. Consistent meeting of SLAs and regulatory policy standards across KYC/Due Diligence, AML, LEA, Transaction Monitoring, and Fraud divisions. Prevention of compliance drift through rigorous standard enforcement and precision-based calibration. Transformation of quality assurance processes into a true catalyst for operational excellence. Experience & Background Bachelor’s Degree in Law, Finance, Business Administration, or a related field. 2–4 years of progressive experience in Compliance QA, Financial Crime Investigation, or EDD/CDD within a FinTech, or commercial bank. Must have at least 2 years of experience in a supervisory or team lead capacity.