Male Hotel Manager

Efezi Southsea Nigeria Limited, established in 2009, is a hospitality consultancy firm specializing in providing expert services to small and medium-sized hotels. We are recruiting to fill the position below:

Job Title: Male Hotel Manager

Location: Bonny Island, Rivers

Employment Type: Full-time

Responsibilities

General Administration and Hotel Operations: Oversee the day-to-day operations of all hotel departments. Ensure that all departments function effectively and efficiently. Develop and implement operational policies, procedures and standards. Ensure proper coordination between Front Office, Housekeeping, Kitchen, Restaurant & Bar, Maintenance, Security and Accounts. Ensure the hotel operates according to approved standards and management directives. Prepare and submit daily, weekly and monthly operational reports to management. Staff Management and Supervision: Supervise, coordinate and monitor the performance of all hotel employees. Ensure staff punctuality, discipline, grooming and professional conduct. Conduct departmental meetings and staff briefings. Identify staff training needs and organise appropriate training. Participate in staff recruitment, selection, orientation and performance appraisal. Recommend promotions, warnings, suspensions or disciplinary actions where necessary. Ensure proper duty rosters, attendance records and staff deployment. Guest Relations and Customer Satisfaction: Ensure guests receive professional, courteous and satisfactory services. Handle guest complaints and resolve service-related issues promptly. Monitor guest feedback, reviews and satisfaction levels. Ensure VIP guests receive appropriate attention. Maintain high standards of hospitality and service delivery. Follow up on guest complaints to ensure satisfactory resolution. Financial Management and Cost Control: Monitor hotel revenue, expenses and departmental expenditures. Ensure proper control of cash, payments, purchases and operational expenses. Work closely with the Accountant to monitor daily sales and financial records. Monitor food, beverage, laundry, housekeeping and maintenance costs. Prevent wastage, theft, fraud and unnecessary expenditure. Ensure all departments operate within approved budgets. Identify opportunities to increase revenue and improve profitability. Sales and Marketing: Develop strategies to increase hotel occupancy and revenue. Monitor room occupancy, reservations and room rates. Build relationships with corporate organisations, travel agencies and potential clients. Promote the hotel's facilities, restaurant, bar, conference and event services. Monitor competitors and identify opportunities to improve the hotel's market position. Work with the marketing team to attract new and returning guests. Housekeeping and Facility Management: Ensure guest rooms, public areas and hotel facilities are clean and properly maintained. Conduct regular room inspections and public-area checks. Ensure maintenance issues are reported and promptly addressed. Monitor the condition of furniture, fittings, equipment and hotel facilities. Ensure adequate availability of cleaning materials, toiletries and operating supplies. Maintain high standards of hygiene, sanitation and environmental cleanliness. Food and Beverage Operations: Monitor the operations of the kitchen, restaurant, bar and room service. Ensure quality food preparation and professional service delivery. Monitor food portions, recipes, presentation and pricing. Ensure proper stock control and inventory management. Enforce food safety, hygiene and sanitation standards. Monitor food and beverage sales and control operational wastage. Procurement and Inventory Control: Supervise purchasing activities in line with approved procedures. Ensure purchases are properly authorised and documented. Monitor stock levels and ensure proper storage of hotel supplies. Conduct regular stock checks and departmental inventory audits. Prevent unauthorised purchases, stock diversion and pilferage. Ensure value for money in all procurement activities. Security, Safety and Compliance: Ensure the safety and security of guests, staff and hotel property. Ensure fire safety equipment and emergency procedures are functional. Monitor security operations and incident reporting. Ensure compliance with relevant government regulations and hospitality standards. Ensure proper handling of accidents, emergencies and security incidents. Maintain confidentiality of guest and hotel information. Maintenance and Technical Supervision: Ensure generators, water systems, electrical installations, air conditioners and other equipment are functional. Supervise preventive and corrective maintenance. Ensure maintenance requests are attended to promptly. Monitor diesel consumption, water usage and electricity costs. Ensure proper maintenance records are kept. Reporting and Accountability: The Hotel Manager should prepare and submit the following reports to management: Daily operational report. Daily revenue and occupancy report. Staff attendance and performance report. Guest complaints and resolution report. Maintenance and facility inspection report. Food and beverage cost and stock report. Procurement and expenditure report. Monthly profit and loss performance report. Security and incident report. Recommendations for operational improvement.