Mortgage Business Development & Operations Manager

Martinabrahamspeaks is an HR consulting and recruitment firm providing practical solutions to help businesses attract, manage, and retain the right talent. We support organisations with recruitment, HR consulting, employee management, and tailored HR solutions that promote effective people management and business growth. We are recruiting to fill the position below:

Job Title: Mortgage Business Development & Operations Manager

Location: Lagos

Employment Type: Full-time Job Overview We are seeking an experienced and commercially driven Mortgage Business Development & Operations Manager to lead business growth, strategic partnerships and operational activities within the mortgage and housing-finance sector. The ideal candidate must have a strong understanding of Nigeria's mortgage market, housing-finance ecosystem, mortgage application processes and property market. The successful candidate will be responsible for developing relationships with banks, primary mortgage banks, property developers and other key stakeholders while overseeing member acquisition, onboarding, engagement and mortgage-readiness processes. This is a hands-on management role requiring strong commercial awareness, industry knowledge, relationship management and operational leadership skills.

Key Responsibilities

Lead day-to-day business operations and execute the company's growth strategy, ensuring business objectives are translated into actionable plans and measurable results. Develop and maintain strategic relationships with commercial banks, primary mortgage banks, mortgage providers, property developers, real estate professionals, insurers, valuers and other relevant stakeholders. Identify new business opportunities across the mortgage and housing-finance market, representing the company in business meetings, presentations, negotiations and partnership discussions. Drive member acquisition, onboarding, engagement and retention, ensuring a smooth and well-coordinated customer journey. Oversee mortgage-readiness processes, including the collection and review of members' income, savings, employment, affordability, credit and supporting documentation. Collaborate with financial institutions to improve mortgage referral, prequalification, application, origination and payment processes. Build and manage relationships with approved property developers and housing partners, coordinating property sourcing and due-diligence processes. Ensure appropriate assessment and documentation of property-related requirements, including title verification, approvals, valuation, affordability and development status. Coordinate member communications, financial education and support initiatives to improve mortgage awareness and readiness. Maintain accurate operational records and ensure appropriate handling of member funds and confidential information in line with approved policies and applicable regulatory requirements. Monitor business performance, operational efficiency and key performance indicators, identifying gaps and recommending improvements. Lead, supervise and develop the team, ensuring clear responsibilities, accountability and achievement of business targets. Prepare regular reports on business growth, partnerships, member acquisition, mortgage-readiness progress and operational performance.