MS Ladies Supervisor

MSI Nigeria is a results-driven social enterprise that applies modern management and marketing approaches to deliver high-quality reproductive healthcare and related services across Nigeria. We are committed to meeting the needs of underserved Nigerians by expanding access to and uptake of a broad range of reproductive health services. MSI Nigeria is part of the MSI Reproductive Choices global partnership (formerly Marie Stopes International), operating in over 37 countries worldwide. We are recruiting to fill the position below:

Job Title: MS Ladies Supervisor

Location: Katsina

Employment Type: Full-time Overall

Responsibilities

The role holder will have three (3) key responsibilities in supervising the MSI Ladies (MSL) as they provide MSI NIGERA services of interest. These include clinical, stakeholder liaison and business management support to the MSLs. S/He will train and support a selected number of private providers who are either registered nurses, midwives or Senior CHEWs spread across the assigned state/location so that women in Nigeria have easy access to options of high-quality reproductive health services, including family planning. S/he will support provider management of clinical quality, assuring client safety and satisfaction, data reporting, increasing providers’ business management skills, as well as stakeholder engagement within his/her location of operations. Core

Responsibilities

Ensure effective and impactful training and supportive supervision of assigned providers, addressing the MSI Quality Assurance thematic areas Ensure effective and impactful training and supportive supervision of assigned providers, addressing MSI stakeholder engagement strategy for the MSL channel, looking at the sustainability of this approach through provider and government ownership Ensure effective and impactful training and supportive supervision of assigned providers, addressing MSI Business Management fundamentals of bookkeeping, basic accounting and access to financial support towards expanding the scope and scale of MSLs' businesses Ensure competency of the providers in areas of counselling, infection prevention, medical emergency preparedness and services provision are maintained at a high level, documented and properly conveyed in monthly reports Ensure adequate supply of commodities as well as relevant procedural equipment, including overall support and management of the provider's business and delivery of service Ensure MSI NIGERA ’s data reporting and management procedures, guidelines, and protocols are strictly followed Ensure Service delivery points are fully compliant with MSI Clinical Governance frameworks Facilitates timely identification and reporting of clinical incidents, ensures action plans are in place, and lessons from resolved incidents are shared at SDPs. Training and Supportive Supervision: Ensure all assigned providers are on competency level one all year round Conducts once every two months, supportive supervision, coaching and mentoring of all trained providers based on needs Keeps the Continuous Supportive Supervision checklists and records, follows up on action plans and ensures updates are tracked and reported. Must collate and maintain an up-to-date training and competency database for all team members supervised while using the same to develop the Training Needs Assessment Support the preparation and submission of monthly and quarterly facility performance reports on training and quality assessment activities in the assigned state; In collaboration with RM and Quality Advisor, lead review meetings aimed at performance improvement, based on the outcome of supportive supervision, mentoring and quality assessments findings using best practice at the regional/state level Documents best practices and/or lessons learned from MSI NIGERIA’s MSL operations Supports in logistic planning and delivery of clinical trainings in the most effective and efficient manner, ensuring maximum knowledge gain. Supply Management and Business Capability Support to Providers: Ensure zero stock of commodities with all assigned providers, including consumables, during SSVs Ensure the availability of clinical governance guidelines, manuals and job aids used by these providers is in adequate quantity and track referral linkages of service utilisation BrowseCareers Facilitate, follow up and support providers’ referral and reporting of clinical incidents related to FP and PAC services. Ensure all infection prevention materials are in place and in use Facilitates the availability of clinical supplies at service delivery points (SDPs) and ensures that expired stocks are not present at these SDPs Through trainings, SSVs, and other opportunities, address MSI NIGERIA Business Management fundamentals of bookkeeping, basic accounting and access to financial support, including MSLs' business development skills and continuous risk assessment for MSL businesses Create in the MSLs provider a culture of cash flow tracking and management, including knowledge of profit made from all service provision or sales relating to the MSLs business. This will include following up with all accreditation standard requirements as applicable, looking at the client's profile, behaviour, willingness to pay and provider's knowledge of the health market within his/her catchment Advocacy, Client Generation for Service and Community Mobilisation Support to MSLs: In collaboration with the RM, act as the focal person for MSI NIGERA at the state level, including representing MSI NIGERA at some level meeting/platforms where necessary, as concerns the MSL's operations Support the development and maintenance of excellent relationships by the MSLs with the community structure, other health partners, including public institutions in the state, with a view t