Operations Executive - Customs Clearance

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders. We are recruiting to fill the position below:

Job Title: Operations Executive - Customs Clearance Locations: Port Harcourt, Rivers and Lagos

Employment Type: Full-time

Key Responsibilities

Prepare and process customs clearance documentation for import and export shipments. Liaise with licensed customs agents, NCS, shipping lines, terminals and relevant regulatory agencies. Coordinate customs declarations, duty assessments, cargo examinations and release processes. Verify shipping documents, invoices, packing lists, permits and other clearance requirements. Track clearance progress and resolve delays, queries and documentation discrepancies. Monitor customs duties, port charges, demurrage and other clearance costs. Coordinate cargo release, terminal collection and handover to haulage teams. Maintain accurate clearance records and provide regular shipment status reports. Ensure compliance with applicable customs regulations, port procedures and company policies.

Key Performance Indicators (KPIs)

Customs clearance turnaround time. Accuracy and completeness of clearance documentation. Percentage of cargo released within agreed timelines. Control of avoidable demurrage, detention and penalty costs. Compliance with customs and regulatory requirements. Timeliness of shipment updates and reporting.

Qualifications and Experience

BSc/HND in Logistics, Supply Chain Management, Business Administration or a related field. 4-6 years’ experience in customs clearance, shipping or freight forwarding. Good knowledge of Nigerian customs procedures, import/export documentation and port operations. Proficiency in Microsoft Office; relevant customs or logistics certification is an advantage. Key Competencies: Strong documentation and record-keeping skills. Knowledge of customs procedures and regulatory compliance. Effective communication and stakeholder management. Cost monitoring, negotiation and problem-solving. Accuracy, integrity and ability to meet tight deadlines. Working Relationships: Internal: Operations, Freight Forwarding, Commercial, Finance, HR/Legal and HSE. External: Licensed customs agents, Nigeria Customs Service, shipping lines, port terminals, regulatory agencies, clients and haulage providers. Salary Net Monthly