Operations Executive - Freight Forwarding

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders. We are recruiting to fill the position below:

Job Title: Operations Executive - Freight Forwarding Locations: Port Harcourt, Rivers and Lagos

Employment Type: Full-time

Key Responsibilities

Coordinate freight bookings, cargo movement, tracking and final delivery. Process shipping documents and coordinate customs clearance. Liaise with shipping lines, airlines, customs agents, haulage providers and clients. Obtain freight quotations and monitor shipment costs. Arrange cargo collection, transportation, warehousing and delivery. Provide shipment updates and resolve operational delays. Maintain accurate shipment records and prepare operational reports. Ensure compliance with applicable customs, port, safety and security requirements.

Key Performance Indicators (KPIs)

On-time shipment delivery rate. Customs clearance turnaround time. Shipment cost control against approved budgets. Documentation accuracy. Client satisfaction and complaint resolution. Avoidable demurrage and detention costs. Compliance with regulatory requirements.

Qualifications and Experience

BSc/HND in Logistics, Supply Chain Management, Transport Management or a related field. 4-6 years’ relevant freight forwarding or logistics experience. Knowledge of Nigerian customs procedures, shipping documentation and port operations. Proficiency in Microsoft Office; relevant professional certification is an advantage. Key Competencies: Shipment coordination and planning. Documentation accuracy and regulatory compliance. Negotiation and cost control. Communication and customer service. Problem-solving, attention to detail and time management. Working Relationships: Internal: Operations, Commercial, Finance, Business Development, HR/Legal and HSE. External: Clients, shipping lines, airlines, customs agents, port operators, haulage providers and overseas agents. Salary Net Monthly