Order Fulfillment Officer

Theshopthera is into sales of mobile phone accessories offline and online, and they are recruiting experienced, passionate and creative individuals to fill the position below:

Job Title: Order Fulfillment Officer

Location: Abuja (FCT)

Employment Type: Full-time

Job Summary

We are seeking a highly organized, detail-oriented and proactive Order Fulfillment Officer to manage the accurate and timely processing of customer orders. The successful candidate will coordinate order confirmation, packaging and dispatch, monitor stock levels, maintain accurate order records, and ensure smooth delivery operations. The role requires strong coordination, communication and problem-solving skills, with a focus on ensuring customer satisfaction and efficient order fulfillment. Job

Responsibilities

Process and confirm customer orders with accuracy and timeliness( online & in-store) Coordinate production, packing, and logistics to ensure smooth dispatch and customer satisfaction. Maintain updated order records, monitor stock levels, and prepare basic reports. communicate delivery updates, handle order issues, and resolve fulfillment concerns promptly. Confirm item availability when needed with inventory personnels. Report discrepancies, shortages, damaged items, and unclear customers instructions immediately to the Inventory Lead or CX Lead. Prepare orders for dispatch, ensuring proper labeling and documentation of all orders and waybill. Key

Requirements

Interested candidates should possess an OND / HND / Bachelor`s Degree Proven experience in order fulfillment, logistics coordination, or operations. Strong organizational and multitasking skills. Attention to detail and ability to work with little or o supervision. Familiarity with order management systems, POS, or spreadsheets is an advantage. Experience in a FMG is a plus. Salary N100,000 - N150,000 monthly.