Protection from Violence Officer

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, emergency food security, and water, sanitation and hygiene sectors. We are recruiting to fill the position below:

Job Title: Protection from Violence Officer Job Identification: 22064

Location: Gwoza, Borno Category: Protection Role and responsibilities Generic

Responsibilities

Implement NRC Protection from Violence policies, technical standards, SOPs and guidance in the assigned LGA, ensuring safe, accountable and principled protection programming. Contribute to PfV project outputs and outcomes for displacement-affected people, including persons at heightened protection risk, through quality implementation, coordination and appropriate referrals. Promote protection mainstreaming, safe programming, safeguarding, confidentiality, informed consent and do-no-harm principles across field activities. Provide day-to-day technical guidance to protection Assistants, case workers, community-based protection networks (CBPNs) and relevant field personnel. Work effectively under pressure with minimal supervision, plan and sequence field activities, implement approved work plans and SOPs, meet agreed deadlines and proactively raise operational or technical constraints. Support accurate protection data collection, analysis, monitoring, reporting and timely escalation of critical protection risks. Coordinate with the Protection from Violence Team Leader and represent NRC, when authorised, in LGA-level protection coordination and technical meetings with implementing partners, INGOs, government stakeholders and other service providers. Identify technical gaps, strengthen programme quality and contribute to continuous learning, capacity strengthening and corrective action. Specific responsibilities: These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly. Integrated Protection responsibilities: Serve as the PfV technical focal point in the assigned LGA, providing organised day-to-day technical leadership, implementation follow-up and quality assurance for case workers, CBPNs, implementing partners and other NRC teams under the direction of the Protection from Violence Team Leader, without formal line-management authority. Conduct regular field visits and protection monitoring through approved methodologies and tools, including household assessments, key informant interviews, focus group discussions and direct observation, with appropriate consent, privacy and data protection. Identify, document and promptly escalate urgent protection threats, critical incidents, safeguarding concerns and service gaps through approved reporting and referral channels, without exposing sensitive case information. Ensure all interviews, consultations and case-management interactions take place safely and privately, respecting dignity, accessibility, confidentiality and the preferences of affected people. Establish, maintain, test and regularly update functional LGA-level service mapping and protection referral pathways with specialised actors. Ensure case workers and partners know referral criteria, contact points, consent and confidentiality requirements, safe information-sharing protocols and follow-up procedures; identify and resolve referral bottlenecks and escalate service gaps. Support secure, accurate and timely recording of referrals and protection case-management information in approved systems, applying role-based access, data minimisation and information-sharing protocols. Support protection risk analysis, safe programming and risk mitigation across integrated NRC interventions, in close collaboration with other Core Competencies. Plan and facilitate practical coaching, mentoring, refresher sessions and capacity strengthening for case workers, CBPNs, NRC colleagues and implementing partners, based on identified quality gaps. Provide structured technical support to implementing partners, including joint planning, field accompaniment, review of implementation quality, coaching and follow-up on agreed actions, respecting partnership agreements and accountability arrangements. Identify community protection concerns and information needs, support CBPN-led community engagement and community-based protection initiatives, and ensure inclusive participation and safe feedback channels. Provide technical oversight and coaching to case workers across the full protection case-management cycle: safe identification and intake, informed consent, assessment, risk analysis, individual action planning, referrals, follow-up, case review and closure, in line with NRC SOPs and applicable inter-agency standards. Conduct regular confidential case-file quality reviews and case discussions with authorised staff; address documentation gaps, maintain secure records and escalate complex or high-risk cases to the appropriate technical lead. Do not disclose identifiable case information in routine reports. Support identification, assessment, approval routing, delivery follow-up and post-assistance monitoring of Individual Protection Assistance (IPA), ensuring assistance is one-off and linked to a documented, specific protection risk, with clear eligibility, proportionality, informed consent and segregation of duties. Do not independently approve payments outside delegated authority. Work with MEAL and relevant support functions to strengthen IPA verification, accountability, feedback and complaints mechanisms