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Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices. We are recruiting to fill the position below:
Job Title: Quality Assurance Officer Job Ref ID: 80457051A-0001
Location: Walter Carrington Crescent, Lagos
The Quality Assurance Officer will be responsible for monitoring, evaluating, and improving administrative processes, services, and outputs. The role ensures compliance with policies, service standards, internal controls, and regulatory requirements while championing continuous improvement initiatives that enhance stakeholder satisfaction and operational efficiency.
Conduct periodic reviews of administrative processes to ensure compliance with approved policies, procedures, and service standards. Monitor adherence to Service Level Agreements (SLAs) and
(KPIs). Identify process gaps, non-compliance issues, and recommend corrective actions. Review workflows to identify opportunities for process optimization and automation. Conduct root cause analysis of service failures, complaints, and operational errors. Monitor vendor performance against agreed service standards and contractual obligations. Support internal and external audits through effective documentation and reporting. Ensure administrative procedures, SOPs, and policies remain current and properly documented. Collect and analyze stakeholder feedback to improve service delivery. Prepare quality assurance reports, dashboards, and performance analytics. Support quality awareness initiatives and staff training on compliance requirements and service excellence.
Bachelor's Degree i n Business Administration, Economics, Accounting, Management, or a related discipline. Experience Required: 3 years experience in Quality Assurance, Administration, Operations, Audit, Risk Management, Process Improvement, Procurement, or Facility Management. Strong analytical, reporting, and problem-solving skills. Working knowledge of quality management principles and operational excellence practices. Knowledge of SAP or other procurement/enterprise systems. Understanding of corporate governance, compliance, and audit frameworks. Knowledge of the pension, financial services, or related sectors will be an advantage. Additional Information: Behavioural Competencies: Interacting with People Interpreting Data Providing Insights Team Working Upholding Standards Technical Competencies: Data Management (Administration) Project Management (Project Mgmt) Quality Control Quality Management
Apply directly on GetAJob with your profile. Your application goes to Stanbic IBTC Bank for this role.
Deadline
25 Nov 2026
Applications
0 candidates so far
Salary
Not disclosed
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