Regional Coordinator

Jaza is a solar energy start-up working to power Sub-Saharan Africa. We build solar-powered shops which charge batteries customers use to power their homes. In 2022, we achieved over 1.5 million battery swaps, providing approximately 186,000 people access to clean, affordable energy. We employ women from each community (known as Jaza Stars) to run the service, empowering our team to become leaders, entrepreneurs and drivers of economic growth within their communities. We’ve already successfully entered the Nigerian market, piloted several sites here and will grow to hundreds of locations over the next year. To support this expansion, we’re planning to hire over 200 people over the next 6 months. We are recruiting to fill the position below:

Job Title: Regional Coordinator

Location: Asaba, Delta Position Overview The regional coordinator is a line manager position and regional business owner, reports in the country Business Operations Lead He/she will be responsible for overseeing regional operations, managing regional profitability and Team management. The regional Coordinator will also be accountable for the recruitment, training and coaching of his/her regional team. Accountabilities Manage regional profit and loss by developing and implementing innovative regional growth plans in alignment with the company objectives and keeping costs under control. Manage regional inventory by owning excellent execution of brilliant basics and compliance of inventory management policies and processes by the regional team Manage recruitment and training of regional Jaza Stars & Super Stars by identifying the hiring needs and excellent implementation of the recruitment process to have top-notch Jaza Stars in their communities Manage the performance of the regional team through team meetings, one-to-one meetings, coaching and performance reviews. Leading by example on the Jaza behaviours and compliance with the SOPs. Roles &

Responsibilities

Develop quarterly and monthly regional plans to grow the number of active customers per Hub to an average of 120 active customers L7, 1M monthly recurring revenue and ARPU as agreed upon Resolving service interruptions at the Hub level and timely resolving customer complaints. Inventory overstock management at the hub level and control missing packs to less than 1% at the regional level for both missing at Hub and with customers. Ensure lost packs are at 0% at the regional level by implementing 4,5,7 inventory management processes and Pack Memos. Coordinate with Tech stars to resolve all technical issues in Hubs and ensure Hub Uptime. Reinforcing, building and coaching on competencies and behaviours of Jaza Stars, Super Stars, Inventory Stars and Tech Stars that demonstrate effective compliance of brilliant basics. Assign Hub tech issues which need immediate assistance to the Tech star that may result in service interruption. Supporting the Tech star on transport and other resources necessary to accomplish tasks in the field Manage customer service experience at the Hub level by timely resolving charging issues and supporting jaza stars in resolving customers' complaints. Identify potential growth problems and suggest prompt solutions Build and maintain relationships with local government officials, and represent the company in all legal affairs. Reports: Weekly progress reports on action items- to be reviewed on 1vs1 with BizOps Lead Monthly growth report - with DDD structure Quarterly Competitors report - SWOT analysis. Planning and Leadership: Weekly planning on the field operations including all functions Monthly growth plan with the critical action and expected outcome/results Conducting weekly meetings with your regional team - setting priorities, addressing gaps & plan for the next action. Attending monthly meetings of all regional teams and the supporting team. Management & Supervision: Attending the execution calls Attending Monthly Portfolio reviews Conduct weekly meetings with your regional team - setting priorities and addressing gaps Quarterly coaching sessions with your direct reports SS, IS, TS Managing team behaviors.