Regional Service Manager

Honeywell Technologies is a global automation company focused on helping customers operate more safely, reliably, efficiently, and sustainably. By connecting intelligence across millions of assets and critical operations, Honeywell Technologies combines technology, software, domain expertise, and services to help customers solve some of the world’s most complex operational challenges. With approximately 54,000 employees globally, Honeywell Technologies operates with a clear focus: applying technology, expertise, and insight to help customers run their most critical operations more safely, reliably, and efficiently. We are recruiting to fill the position below:

Job Title: Regional Service Manager

Location: Lagos

Employment Type: Full-time Introduction The Africa Technical Services organization is seeking a Lead Regional Services Manager based in Nigeria on a hybrid work schedule, reporting to the Senior Manager of Africa Services. The role oversees service delivery and technical support for UOP customers in the refining, petrochemical, and gas industries, working closely with the sales organization.

Key Responsibilities

The Service Manager is accountable for end-to-end service management across assigned customer accounts: delivering agreed service commitments, coordinating timely technical support, demonstrating customer value, and advancing service growth. The role owns customer-facing coordination and follow-through, working with Customer Success Organizations, Technology Services, Field Services, and other organizations within the PT. Customer relationship and service outcomes: Serve as the primary service contact for assigned customers, building relationships across operating, technical, and management teams and maintaining a clear understanding of their business priorities. Establish and maintain account-level service plans that define customer needs, agreed deliverables, upcoming operating events, action owners, and timelines. Review progress with customers and internal stakeholders and drive actions to completion. Demonstrate the value of delivered services through documented results and customer reviews, with a focus on reliability, operating performance, profitability, and risk reduction. Contract delivery and commercial discipline: Own the coordination and tracking of service commitments under active agreements, catalyst-related service commitments, and new-unit or project support scopes. Ensure deliverables are planned, assigned, completed, and documented. Validate customer status, service entitlement, and commercial details with Sales and the appropriate support teams. Identify scope changes, delivery gaps, and agreement-expiration risks early. Coordinate corrective actions, amendments, or renewal activity with the designated commercial owner, and escalate unresolved issues. Technical issue resolution: Own the customer-facing response to technical service requests, from initial problem definition through coordination of the response and documented closure. Translate customer concerns into clear problem statements supported by relevant operating data and context. Engage the appropriate technical specialists, align priorities and response timelines, and maintain consistent customer communication. Track recommendations and follow-up actions, escalate unresolved or high-impact issues promptly, and confirm the outcome with the customer. Maintain broad knowledge of the technologies serving assigned accounts while relying on technical specialists for detailed analysis and recommendations. Service execution and resource planning: Coordinate support for new-unit start-ups, catalyst reloads, turnarounds, inspections, and other service offerings. Align the customer, technical specialists, and field-service teams on scope, readiness, schedule, resource requirements, and responsibilities. Maintain accurate service-demand forecasts and staffing projections. Communicate changes early and resolve scheduling or resource conflicts with delivery leaders. Ensure service activities have the required work orders and supporting records, linked to the correct agreement or opportunity in coordination with the responsible teams. Drive clear handoffs, completion documentation, and follow-up on outstanding commitments. Service growth and account development: Manage assigned service opportunities from needs identification and qualification through proposal coordination, customer follow-up, and closure, in accordance with the agreed opportunity-ownership framework and commercial approval requirements. Develop value-based opportunities for inspections, health checks, training, workshops, operational improvements, and digital or Connected services. Partner with the Customer Success Organization and Business Development teams to advance opportunities and achieve assigned service financial targets. Share customer intelligence and qualified leads for new units, revamps, catalysts, adsorbents, and broader Honeywell solutions with the relevant account or business owner. Coordinate with Performance Managers where digital-service delivery or customer-value responsibilities intersect. Forecasting and continuous improvement: Keep opportunity status, value estimates, expected close dates, service-start assumptions, next steps, and delivery forecasts current in the designated systems. Resolve duplicate, stale, or incorrectly associated records with the appropriate owners. Monitor service commitments, open technical issues, customer feedback, upcoming events, and commercial actions through a regular account-review cadence. Escalate risks with clear actions, owners, and timelines. Improve service-delivery efficiency by applying standard work processes, using available tools, and addressing recurring coordination or execution gaps.