Retail Field Supervisor (Store Patrol) - 3C HUB

Transsion Holdings is a leading global technology company specializing in smart devices and consumer electronics. Through its renowned brands—TECNO, Infinix, itel, Oraimo, and Syinix—the company serves millions of customers across Africa and other emerging markets. We are committed to innovation, operational excellence, and developing talented professionals who are passionate about making an impact. We are recruiting to fill the position below:

Job Title: Retail Field Supervisor (Store Patrol) - 3C HUB

Location: Ikeja, Lagos (field-based, covering multiple stores)

Employment Type: Full-time Role Overview We are looking for a hands-on, highly organized local supervisor to carry out regular store visits ("patrols") across our 3C HUB retail stores in Lagos. You will be the on-the-ground link between store teams and management — making sure every store runs to standard, coaching staff, resolving day-to-day issues, and reporting accurate data back to the team.

Key Responsibilities

Conduct scheduled and unannounced store visits across assigned 3C HUB locations; check merchandising, display, stock accuracy, cleanliness, and compliance with operating standards. Spot problems on-site and coordinate fast resolution across store staff, suppliers, and internal teams. Train, coach, and support store staff on service standards, product knowledge, and sales processes; assist with onboarding new hires. Collect, record, and report store data (sales, stock, footfall, issues) using Excel and internal tools; produce clear, accurate summary reports. Support store sales performance, including telephone / outbound sales follow-up with customers where needed. Serve as a dependable communication bridge between local store teams and management / HQ.

Requirements

Based in Lagos, Nigeria; able and willing to travel between stores regularly. Strong communication and interpersonal skills; fluent in English (local languages a plus). Proven ability to manage people and coordinate complex, multi-party tasks under pressure. Experience training or coaching frontline staff. Solid Excel / office software skills — data entry, tables, basic formulas, and reporting. Highly organized, reliable, and comfortable working independently in the field. Preferred: Prior experience in retail operations, store supervision, or a phone / electronics (3C) retail environment. Telephone or outbound sales experience. Familiarity with the Nigerian retail and consumer electronics market. What We Offer Competitive salary + performance incentives [薪资] Growth path within a fast-expanding 3C HUB retail network.