Retail Sales Officer

Soundhous, a subsidiary of CED Africa, is recruiting to fill the position below:

Job Title: Retail Sales Officer

Location: Lagos

Employment Type: Full-time

About the Role

Soundhous (a CED Africa Subsidiary) is looking for enthusiastic and customer-focused Retail Sales Officers to join its Experience centerteam in Victoria Island. The successful candidate will be responsible for engaging walk-in customers, demonstrating our range of premium audio and home entertainment products, understanding customer needs, and recommending solutions that deliver the best experience. This role requires someone who combines good sales ability with excellent product knowledge, attention to detail, and a passion for delivering exceptional customer experiences.

Key Responsibilities

Welcome and engage Experience centervisitors, understand their needs, and guide them towards suitable products and solutions. Conduct product demonstrations and explain the features, benefits, and differences across the company's product range. Recommend products based on customers' needs, preferences, budgets, and intended use. Recognise opportunities to introduce customers to higher-end products where these better meet their requirements. Consistently achieve assigned individual sales and revenue targets. Maximise sales opportunities by recommending relevant complementary products and accessories. Maintain a high standard of customer service throughout the sales process. Ensure the Experience centeris clean, organised, attractive, and ready for customer visits at all times. Maintain accurate records of customer interactions, sales activities, and follow-ups on the CRM. Ensure all sales transactions comply with approved pricing and discount policies. Monitor and maintain the condition, presentation, and availability of Experience centerproducts and demonstration equipment. Participate in product training and obtain relevant brand certifications. Gather customer feedback and contribute to improving the overall Experience centerexperience.

Requirements

and

Qualifications

Bachelor's or Masters Degree in Music (preferred), Business Administration, Marketing, Sales, or a related field. 3+ years of experience in retail sales, preferably within consumer electronics, premium audio, luxury retail, or lifestyle products. Excellent verbal communication, presentation, and interpersonal skills. Ability to confidently demonstrate products and communicate technical product features in simple, understandable terms. High interest in audio, sounds and music. Strong sales, negotiation, and customer relationship management skills. Good understanding of upselling and cross-selling techniques. Basic computer skills and familiarity with CRM systems. Good organisational skills and attention to detail. Ability to work towards and consistently achieve sales targets. Professional appearance, positive attitude, and a strong customer-service mindset.