Service Supervisor

At Genesis Group, we`'`ve been living our dreams and redefining the world of hospitality for over three decades. Our journey has been characterized by excellence in a wide range of services, including Catering, Hotels, Restaurants, and Cinemas. With a team of over 10,000 dedicated professionals and 30 locations spanning across Nigeria and beyond, we take pride in delivering exceptional experiences to our valued customers. We are recruiting to fill the position below:

Job Title: Service Supervisor

Location: Delta

Employment Type: Full-time

Job Description

We are seeking a responsible, experienced, and customer-focused individual to supervise daily restaurant operations and ensure excellent service delivery.

Key Responsibilities

Supervise and coordinate restaurant service staff. Ensure excellent customer service and guest satisfaction. Oversee daily restaurant operations and service delivery. Handle customer complaints and resolve issues professionally. Ensure staff maintain proper hygiene, grooming, and service standards. Coordinate with the kitchen team for smooth operations. Monitor staff performance and ensure compliance with company policies.

Requirements

Minimum of OND / HND or Bachelor's Degree in a relevant field. Previous experience in restaurant or hospitality supervision. Good leadership and communication skills. Strong customer service and problem-solving abilities. Ability to work under pressure and manage a team. Good knowledge of restaurant operations and service standards.