Soft Services Manager

International Facilities Services (IFS) Group is one of West Africa's leading integrated facilities management and environmental services groups, providing: Integrated Facility Management, Technical Maintenance Services, Industrial Cleaning, Healthcare Support Services, Environmental & Sustainability Solutions, Engineering Projects, Cleaning Equipment & Chemical Distribution, Technology-enabled Facility Management. We are recruiting to fill the position below:

Job Title: Soft Services Manager

Location: Costain / Orile - Lagos

Employment Type: Full-time

Job Description

The Soft Services Manager owns the day-to-day delivery and performance of all soft services on site — cleaning and janitorial, landscaping and grounds, and pest control and waste management. Reporting to the Facility Manager, the role leads the soft services workforce and supervisors, manages specialist sub-contractors, and holds accountability for service quality, SLA/KPI delivery, hygiene and environmental standards, consumables and equipment, and cost control within budget. It suits a hands-on manager who sets high standards, builds disciplined teams and routines Responsibilites Lead end-to-end delivery of all soft services — cleaning/janitorial, landscaping/grounds, and pest control & waste management — to agreed SLAs, KPIs, and quality standards. Plan, schedule, and supervise daily, periodic, and deep-cleaning programmes, grounds maintenance cycles, and pest/waste routines across all areas of the site. Manage, roster, and develop the soft services team and supervisors; set performance expectations, conduct toolbox talks, and drive discipline, productivity, and accountability. Manage specialist sub-contractors (e.g. fumigation, waste disposal, specialist cleaning), ensuring scope, standards, compliance, and value for money are met. Implement and monitor quality assurance — inspections, audits, checklists, and scoring — and close out defects and shortfalls with corrective actions. Own hygiene, housekeeping, and environmental standards, including waste segregation, safe disposal, and adherence to HSE and infection-control requirements. Control consumables, chemicals, and equipment: forecast demand, manage stock and usage, and ensure correct, safe, and economical use of materials and machines. Manage the soft services budget and costs; identify efficiencies and support procurement of equipment, consumables, and services. Enforce HSE compliance across all soft services activities — safe systems of work, PPE, COSHH/chemical handling, and relevant method statements and risk assessments. Produce performance reports and service data for the Facility Manager, tracking SLA/KPI attainment, trends, incidents, and improvement initiatives. Coordinate soft services readiness for events and peak periods, ensuring the facility is consistently presentable, clean, and well-maintained. Handle escalations and stakeholder requests professionally, maintaining a strong service culture and responsiveness across the team.