Support Centre Personnel

Uridium Technologies - Established in 2016, Uridium Technologies is a leading enterprise technology Integrator specialized in the deployment of dynamic and highly scalable ICT Infrastructure Solutions. Our customer cut across various segments including Banking, Telecommunication, Education, Oil/Gas, Power, Utilities and Government Institutions; internationally and locally. Our capabilities are entrenched in our strategy that is built to simplify complex situations into milestone successes, professionalism, and ability to deliver workable solutions within time and budget. Uridium believes in and pursues an excellent service culture, and delivers its operations through global best practices using its ISO9001 certification process. We are recruiting to fill the position below:

Job Title: Support Centre Personnel

Location: Lekki, Lagos

Job Description

We are looking for a Support Centre Personnel that would provide first level technical & business support and maintain the highest level of product/service experience of customers in the day-to-day use of applications. The successful candidate would also build sustainable and mutually beneficial business relationships between the customers and the company brand.

Key Responsibilities

Attend to assigned support requests within agreed timeline. Periodic reporting on cases treated, analysis of trend and provision of ad hoc management reports required for decision making and effective management of activities on the platform. Provision of relevant feedback on observed system challenges, bugs, and desired new features on the platform. Facilitation of training for users on the platform. Recommendation of training for new users of participating organisations that appear not to have requisite understanding of transaction processing dynamics on the platform. Facilitation of product demonstration to prospective users of the application. Escalation of technical issues to relevant internal and external stakeholders for necessary attention. Engagement of customers that are no longer active on the platform with a view to winning them back. Review feedback and follow up possible negative comments with affected customers with a view to addressing their concerns conclusively. Issuance of circular to registered users on relevant system updates.

Requirements