Terminal Manager

Excel and Grace Consulting is a fast-paced business consulting organization with a track record of delivering exceptional business solutions to small and medium-scale enterprises in Nigeria, Ghana, Germany, Switzerland, Canada, etc. We are certified management consultants with the International Council of Management Consulting Institutes (CMC-Global) with over 18 years of experience. Our team of experts and consultants have authored over 20 books on business management, business structure, business operations, human resources, organizational structure, employee development, money management, and so on. We are recruiting to fill the position below:

Job Title: Terminal Manager

Location: Enugu

Employment Type: Full-time

Department: Operations

Reports To: Head of Operations / Regional Operations Manager

Job Summary

The Terminal Manager will be responsible for the effective management of the company's terminal operations, ensuring smooth daily operations, excellent customer service, safety, revenue protection, and efficient coordination of staff, drivers, passengers, vehicles, and logistics activities. The successful candidate will oversee the terminal's operational performance and ensure that company standards and procedures are consistently maintained.

Key Responsibilities

Terminal Operations: Oversee the day-to-day operations of the terminal. Coordinate vehicle departures, arrivals, passenger movement, boarding, and scheduling. Ensure smooth and timely execution of trips and terminal activities. Monitor terminal resources and ensure proper utilization. Customer Service & Passenger Experience: Ensure passengers receive professional, timely, and courteous service. Handle and resolve passenger complaints and operational concerns. Monitor service quality and implement improvements where necessary. Maintain a positive and professional terminal environment. Staff & Team Management: Supervise terminal staff, drivers, and other operational personnel. Allocate duties and ensure adequate staffing for daily operations. Monitor attendance, discipline, productivity, and performance. Promote teamwork, accountability, and professionalism. Safety, Compliance & Risk Management: Ensure compliance with company policies, safety procedures, and operational standards. Monitor vehicle and terminal safety conditions and promptly escalate concerns. Ensure proper incident reporting and follow-up. Identify operational risks and implement appropriate corrective measures. Revenue & Administrative Control: Monitor ticketing, collections, expenses, and other terminal-related financial activities. Ensure proper documentation and accountability for terminal transactions. Prepare daily/weekly operational reports for Management. Monitor terminal performance against agreed targets. Coordination & Reporting: Liaise with the Operations Team, drivers, logistics personnel, and Management. Monitor vehicle availability, schedules, and operational challenges. Provide timely reports on terminal performance, incidents, customer feedback, and other relevant matters. Support Management in implementing operational improvements. Ad Hoc