Waiter / Waitress

Mulligan Hotel is a reputable hospitality company in Nigeria, operating within a diversified group with interests in hospitality and property business. We are recruiting to fill the position below:

Job Title: Waiter / Waitress

Location: Sabo Yaba, Lagos

Employment Type: Full-time Job

Responsibilities

Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner. Speak with others using clear and professional language using appropriate etiquette. Taking beverage orders and serving them to guests on a timely manner. Always respond to guest requests in a timely, friendly and efficient manner. Mix and garnish beverages according to recipe and portion control standards. Should be fully aware of the bar and lounge menu along with their prices. Good knowledge of wine selection, wine service and Beer service. Take guest beverage or food orders and input them to the point-of-sale system. Ensuring that the bar and lounge stations are fully stocked, clean and tidy at all times. Establish rapport with guests to build loyal and satisfied customers. Ensure knowledge of menu and restaurant promotions and any special offers. Replenish beverages and ensure guest satisfaction throughout the meal service. Able to up-sell all promotion available in the outlet. Ensure serving station is well-stocked at all times. Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system. Should know basic cashiering procedures like handling money, processing credit and debit cards, making change. Be responsible for billing / payment and collecting feedback from the guest. Clear tables and prepare for service by polishing cutlery, glassware and crockery etc. Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas. Return all equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors and completing bar closing checklist. Stock and maintain the bar with all the required supplies and inventory (eg: beer, wine, spirits, paper products, straws, stirrers, condiments, glassware, ice cubes etc.) Always take responsibility for ensuring a positive guest experience. Take ownership of guest request and follow up guests incidences. Assist in carrying out scheduled inventories of products and operating equipment. Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors or Manager.