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Marie Stopes Medical Centres is a network of Centres of Excellence in sexual and reproductive health care service delivery, directly operated by MSI Nigeria Reproductive Choices (MSI Nigeria). It is a member of a global partnership of MSI Reproductive Choices operating in over 37 countries. Marie Stopes Medical Centre is a one-stop hub providing comprehensive sexual and reproductive health care services, including sexually transmitted infections (STIs) Screening, vaccinations and treatments, laboratory services, Cervical Cancer Screening and Vaccination, and a wide range of services designed for every woman at every stage of her life. We currently have branches in Abuja, Lagos, Benin, and Port Harcourt as a model facility for professional and client-centred service delivery on sexual and reproductive health. We are recruiting to fill the position below: Job Title: Client Service Executive Location: Lagos Objectives The Client Service Executive will be responsible for assisting in providing client centred clinical service in the Marie Stopes Clinic. Overall Responsibilities Encourage a commitment to accommodating clients' special needs such as flexibility of working hours. Maintain strict privacy and confidentiality to generate demand for MSIN services. Have a public relations and promotional role with colleagues, MoH and the general public Timely collate and submit centre report to the centre team Monitor monthly client numbers and income generated and in collaboration with the centre team make appropriate recommendations to meet income to cost targets. Man and manage the front desk at the centre to promote and maintain a welcoming, friendly, professional and efficient atmosphere for all clients in the centre to ensure client satisfaction at all times. Assist to provide counselling on core MSION Clinical services at the centre. Receive, receipt and bank all service income in the centre on daily basis. Assist with all administrative and financial responsibilities (record keeping and petty cash management) in the centre. Manage and document client complaints professionally Adequate inventory and stock management knowledge and experience Keep record in the centre using the approved formats to ensure tidy medical records and registers Keep the Centre and its surroundings tidy, neat and clean at all times Make proper use of available information systems in MSI to facilitate service delivery & trainings Assist with client statistics and data relating to clinical issues for analysis. Take record of all referrals from the referral networks Lead all online client booking and follow up Collate and update all client data including phone numbers, contact addresses and email addresses. Support documentation of case studies Ensure all information materials are regularly available on display in the clinic and given to all clients that comes into the clinic. Carry out any other duties assigned by the Centre Manager. Key Experience / Qualification Must have minimum HND/B.Sc certificate. At least 1-year post-graduation experience working in a similar role [essential] Experience of working in a clinical environment [essential] Good computer skills (Microsoft Word, Excel). [essential] Excellent client interaction skills (essential) Customer focused with good interpersonal skills Outstanding written and verbal communication skills. [essential] Articulate and analytical with attention to detail.(essential) Passionate about maternal health.

Easy Sales Export Nigeria Limited is recruiting to fill the position below: Job Title: Customer Care Officer Location: No. 68 Murtala Mohammed Way, Jos, Plateau Employment Type: Full-time Requirements Must be fluent in English. Excellent communication skills. Customer relations and interpersonal skills. Relevant certificates.

Torah Holdings Limited is a diversified company strategically positioned across key sectors including real estate and property development, investment and financial advisory, as well as communications. At Torah, we are driven by a commitment to excellence, innovation, and long-term value creation. Our operations are guided by industry expertise and a client-first philosophy that ensures we deliver tailored solutions with measurable impact. We are recruiting to fill the position below: Job Title: Customer Experience Manager Location: Abuja (FCT) Employment Type: Full-time Department: Customer Experience and Service Delivery Reports To: Managing Director Job Summary The Customer Experience Manager ensures customers receive excellent service at every stage of their interaction with the company. The role involves developing customer service standards, managing customer feedback, resolving escalated complaints, improving customer satisfaction, and building long-term customer loyalty. Key Responsibilities Develop and implement customer experience strategies and service standards. Oversee customer interactions across telephone, email, social media, live chat, and other service channels. Supervise and support customer service representatives. Ensure customer enquiries and complaints are resolved promptly and professionally. Handle complex and escalated customer complaints. Monitor customer satisfaction and identify areas for service improvement. Develop procedures for managing customer complaints, enquiries, and feedback. Analyse customer feedback to identify recurring problems and recommend solutions. Work with sales, marketing, and operations teams to improve the overall customer journey. Develop customer retention and loyalty initiatives. Train employees on customer service standards and professional communication. Monitor service delivery and ensure compliance with company policies. Prepare customer experience reports for management. Recommend process improvements to enhance customer satisfaction and operational efficiency. Requirements Interested candidates should possess relevant qualifications and experience.

Eko Maintenance Limited is a rapidly growing Facility Management Company that specializes in the maintenance of high-rise building facilities with an office located in Victoria Island, Lagos. We are recruiting to fill the position below: Job Title: Customer Service Representative Location: Nigeria Employment Type: Full-time Job Summary An experienced Customer Service Representative with 3 years of experience in customer relations, complaint resolution, and service delivery. Skilled in handling customer inquiries, resolving issues efficiently, maintaining customer satisfaction, and building strong relationships with customers. Able to communicate effectively, multitask, and work in a fast-paced environment while ensuring excellent service delivery. Key Responsibilities Handle customer inquiries and complaints through phone calls, emails, live chat, and other communication channels. Provide accurate information about the company's products, services, policies, and procedures. Resolve customer issues promptly and professionally to ensure customer satisfaction. Build and maintain positive relationships with existing and prospective customers. Follow up on customer complaints and requests to ensure timely resolution. Maintain accurate records of customer interactions, feedback, and transactions. Process customer orders, service requests, and other inquiries where applicable. Escalate complex customer issues to the appropriate department when necessary. Identify recurring customer concerns and recommend improvements to service delivery. Collaborate with other departments to ensure smooth operations and effective customer support. Meet established customer service targets and performance standards. Maintain professionalism, patience, and empathy when dealing with difficult customers. Key Performance Indicators (KPIs) Customer satisfaction ratings First-contact resolution rate Average response and resolution time Customer complaint resolution rate Customer retention and feedback Achievement of customer service targets Qualifications and Requirements HND, or Bachelor's Degree in a relevant field is an advantage. Minimum of 3 years of relevant customer service experience. Excellent verbal and written communication skills. Strong interpersonal and problem-solving abilities. Good knowledge of customer relationship management (CRM) systems is an advantage. Proficiency in Microsoft Office and basic computer applications. Ability to manage multiple tasks and prioritise workload effectively. Strong organisational skills and attention to detail. Ability to work independently and collaboratively within a team. Core Competencies: Customer relationship management. Complaint handling and conflict resolution. Effective communication and active listening. Problem-solving and decision-making. Time management and multitasking. Teamwork and collaboration. Attention to detail. Customer retention and satisfaction. Expected Outcome: To deliver excellent customer service, resolve customer concerns efficiently, strengthen customer relationships, and contribute to improved customer satisfaction and overall business performance.

WATU is a focus-driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life. As Africa’s fastest-growing Asset Finance Company, we see the continent’s bright and prosperous future and want to be part of making it a reality. Our vision is to provide asset financing for motorcycles and three-wheelers to those who understand when provided with the right tools, they can fulfil their dreams and the needs of their families and community. We are recruiting to fill the position below: Job Title: Customer Care Manager Location: Lagos Job type: Full-time Responsibilities What will you do: Contribute to the development of customer care strategies that align with the company’s overall goals. Identify opportunities for growth and improvement in the contact center. Lead, mentor, and develop a team of customer care supervisors and agents across both voice and digital channels, ensuring they are motivated, skilled, and aligned with the company's objectives. Oversee daily operations of the contact center, ensuring efficiency and effectiveness in handling customer inquiries and issues. Implement best practices to optimize response times, reduce call handling times, and improve customer satisfaction. Evaluate gaps in processes and champion optimization by developing systemic solutions aimed at incremental improvements to our tools and processes. Reinforce a positive performance culture through the effective monitoring of KPIs and metrics. Conduct regular performance reviews, provide constructive feedback, and implement action plans for continuous improvement. Generate and analyze reports on contact center performance. Use data-driven insights to inform decisions, drive improvements, and report progress to senior management. Work closely with cross-functional teams to identify and address customer pain points, ensuring a seamless and positive experience across all touchpoints, including voice, chat, email, and social media. Act as the point of escalation for complex or high-priority customer issues. Develop and execute crisis management plans to handle unexpected situations effectively. Keep abreast of technical developments/ trends in customer experience and steer the company’s adoption where needed. Business Operations Oversight: Working directly with the Nigerian customer care team to provide and promote excellent customer service and drive excellent execution towards set objectives and the targets in the call center and applicable customer touchpoints, to drive the following key deliverables: Business Results: Close oversight towards day to day operations to meet both short term and strategic objectives of the department Process Optimisation: Keen eye to identify opportunities for improvements and ability to develop systemic solutions aiming at incremental improvements to our tools and processes. Operational excellence: Set the standard and clear definition of ‘what good looks like’ and take the lead towards achievement of operational excellence, both as a practice and culture. Leadership and People Management: Leadership: Ability to set clear vision and inspire team to actualize it. This includes ability and willingness to ‘roll up’ sleeves and lead by example on the front line whenever needed; as well as creating a conducive, safe and objective environment for inclusivity and engagement for the team. Management: Ability to plan, organize and control departmental activities as informed by sound decisions regardless of the prevailing circumstances or pressure points. Financial Management: Sound managerial finance acumen and prudence towards: Budget: Ability to prepare, manage and control the budget for the department and champion mutual accountability for the outcomes. This responsibility includes financial acumen towards company finances invested for operational activities not limited to staff operational expenses. Advocacy: Working closely with the leadership and management teams, to advocate for and protect the interests of Watu Africa, Nigerian business entity with both internal and external key stakeholders Requirements What are we looking for: You are passionate about our mission to empower entrepreneurs You bring at least 5-7 years of proven experience in a customer service position, in supervisory or managerial roles and a strong understanding of contact center operations. Self motivated with high energy and ability to prioritize, meet deadlines and flexibility to adapt to fast paced and dynamic working environments Demonstrated strong leadership skills, driving performance, influencing culture and love for developing talents Excellent communication skills and ability to build rapport, work and blend with a team of individuals from diverse backgrounds Excellent interpersonal skills with a team spirit to go an extra mile and assist other team members to achieve common goals Ethical, compliant professional with no criminal records.

Resource Intermediaries Ltd is a professional Managementfirm into all core Human Resource Services such as training, recruiting, manpower outsourcing, payroll management, business process outsourcing and general HR consulting services with over 18 years of industrial experience. We pride ourselves in easing business burdens. We are recruiting to fill the position below: Job Title: Customer Service Officer Location: Akinyele, Oyo Employment Type: Full-time Responsibilities Provide exceptional customer service through phone, email, and online channels. Actively listen to customer inquiries and concerns, demonstrating empathy and understanding. Resolve customer issues promptly and efficiently, exceeding expectations whenever possible. Follow established protocols and procedures for handling customer interactions. Accurately document customer interactions and maintain detailed records. Identify and escalate complex issues or complaints to the appropriate team. Adapt to changing customer needs and situations with a positive and professional attitude. Work effectively within a team environment to achieve customer service goals. Maintain a positive and professional demeanor even in challenging situations. Participate in ongoing training and development to enhance customer service skills. Contribute to a positive and supportive work environment for colleagues. Requirements and Qualifications Minimum of an HND / BSc Degree in related discipline. 2+ years of experience in customer service. Must be fluent in Yoruba and Hausa Language. Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution skills. Commitment to providing excellent customer service. Ability to handle pressure and stress effectively. Enthusiasm for building relationships with customers. Gender: Female. Salary N150,000 monthly.