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JB Limited, an engineering company, is currently recruiting experienced candidates to fill the position below:
Job Title: Aftersales Coordinator
Location: Kano Coverage: Northern Nigeria, including Abuja
Employment Type: Full-time
We are seeking an experienced and highly organised Aftersales Coordinator to coordinate service operations, manage customer relationships, and oversee the timely resolution of aftersales requests across Northern Nigeria, including Abuja. Based in Kano, the successful candidate will serve as a key link between customers, field service technicians, and internal departments, ensuring effective coordination of maintenance schedules, breakdown response, spare parts availability, and technical support. The ideal candidate must demonstrate strong coordination skills, sound customer management capabilities, and the ability to manage service activities across multiple locations.
Coordinate after-sales service activities and customer requests across Northern Nigeria, including Kano, Abuja, and other assigned locations. Maintain regular communication with customers to understand service needs, provide updates, and ensure customer satisfaction. Schedule and coordinate preventive maintenance, corrective repairs, breakdown response, and field service visits. Liaise with service technicians and relevant departments to ensure timely resolution of customer complaints and technical issues. Monitor outstanding service requests and follow up on jobs until completion. Coordinate with the Warehouse and relevant teams to ensure the availability of spare parts, tools, and other resources required for service delivery. Support the administration and monitoring of warranty claims, maintenance contracts, and service agreements. Maintain accurate records of customer requests, service reports, maintenance schedules, and outstanding issues. Prepare periodic reports on service performance, customer complaints, pending jobs, and other relevant operational activities. Escalate complex technical issues and service delivery challenges to the appropriate management or technical team. Collaborate with Sales, Aftersales, Warehouse, and other internal departments to improve service efficiency and strengthen customer relationships. Ensure that all service activities comply with company procedures and applicable health, safety, and environmental requirements.
HND or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Business Administration, or a related discipline. Minimum of 5–7 years of relevant experience in aftersales coordination, service operations, technical customer support, or a similar role. Proven experience coordinating customer service or technical operations across multiple locations. Experience in the power generation, generator servicing, engineering, industrial equipment, or related sector will be a strong advantage. Good understanding of service scheduling, maintenance coordination, breakdown management, and spare parts requirements. Strong customer relationship management, communication, negotiation, and problem-solving skills. Excellent organisational and follow-up skills, with the ability to manage multiple service requests and competing priorities. Proficiency in Microsoft Office, particularly Excel, and service reporting systems. Willingness to travel across Northern Nigeria, including Abuja, as required. Ability to work independently, coordinate different stakeholders, and maintain a high standard of customer service.
Apply directly on GetAJob with your profile. Your application goes to JB Limited, an engineering company, for this role.
Deadline
2 Dec 2026
Applications
0 candidates so far
Salary
Not disclosed
Safety note: this employer will never ask you to pay a recruitment fee. Report any request for money to support@getajob.com.ng.
