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CareerEdu Consulting Limited - Our client, a Restaurant, is recruiting to fill the position below:
Job Title: Customer Service Manager
Location: Gwarimpa, Abuja (FCT)
Employment Type: Full-time
We are seeking a proactive, customer-focused, and experienced Customer Service Manager to oversee our customer service operations and ensure excellent service delivery across our restaurant outlets. The successful candidate will be responsible for developing and maintaining high customer service standards, managing customer relationships, handling complaints, supervising customer service personnel, and ensuring that customers consistently enjoy a positive dining experience. The ideal candidate must possess excellent communication and interpersonal skills, strong leadership abilities, and a good understanding of customer experience management within the hospitality industry.
Customer Service Management: Oversee daily customer service operations and ensure that customers receive prompt, courteous, professional, and satisfactory service across all outlets. Customer Experience and Satisfaction: Develop and implement strategies to improve customer experience, encourage customer retention, and promote positive relationships between the business and its customers. Complaint and Feedback Management: Manage customer complaints, enquiries, and feedback professionally, ensuring timely resolution of issues and appropriate follow-up to prevent recurrence. Team Leadership and Supervision: Lead, supervise, train, and coordinate customer service personnel, monitor performance, enforce service standards, and promote professionalism and accountability. Service Standards and Compliance: Establish and maintain customer service procedures, monitor service delivery, and ensure employees consistently adhere to the company’s customer service policies and standards. Customer Feedback and Reporting: Monitor customer reviews, feedback, and complaints, identify recurring service challenges, prepare reports, and recommend improvements to management. Interdepartmental Coordination: Work closely with restaurant operations, kitchen, production, dispatch, and other departments to ensure seamless service delivery and effective resolution of customer-related issues. Service Improvement and Training: Identify gaps in service delivery, organise customer service training, and implement initiatives to improve employee performance and overall customer satisfaction.
Minimum of HND in Business Administration, Hospitality Management, Marketing, Mass Communication, or any relevant discipline. Minimum of 4–7 years’ relevant work experience in customer service management, customer experience, or hospitality operations. Previous experience supervising or managing a customer service team. Strong communication, interpersonal, conflict resolution, and problem-solving skills. Excellent customer relationship management and complaint-handling abilities. Good understanding of customer service standards and service delivery within the hospitality industry. Ability to analyse customer feedback, identify service gaps, and implement practical improvements. Strong leadership, organisational, and administrative skills. Ability to work under pressure and manage customer-related challenges professionally. Salary N150,000 - N200,000 monthly.
Apply directly on GetAJob with your profile. Your application goes to CareerEdu Consulting Limited - Our client, a Restaurant, for this role.
Deadline
20 Nov 2026
Applications
0 candidates so far
Salary
₦150k – ₦200k / month
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