Customer Service Officer

Staffora Global Limited - We provide organizations with exceptional talents in a jiffy. We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Guzape, Abuja (FCT)

Employment Type: Full-time Summary This role requires someone who can confidently combine customer service with basic product preparation while maintaining excellent presentation and hygiene standards.

Key Responsibilities

Welcome and attend to walk-in customers, provide product information, and take orders in person. Process customer orders accurately and ensure timely preparation and handover. Prepare and frost product boxes, package baked goods, and prepare drinks for walk-in and pickup orders. Print receipts and maintain accurate records of customer transactions. Manage pickup orders from order confirmation through preparation to customer handover. Ensure products are properly packaged and presented according to the bakery's standards. Maintain an organised, clean, and presentable outlet and service area. Monitor outlet stock levels and report low-stock items or shortages to the appropriate team. Handle customer questions and complaints professionally, escalating issues when necessary. Follow established food handling, hygiene, and safety procedures. Essential

Requirements

Minimum of an SSCE; OND or higher qualification is an advantage. Previous experience in sales, retail, food service, hospitality, or customer service is preferred. Good communication and interpersonal skills. Basic numeracy and ability to handle customer transactions accurately. Willingness and ability to learn basic food preparation, frosting, packaging, and drink preparation. Strong attention to detail and good organisational skills. Neat appearance and commitment to personal hygiene. Ability to work independently and manage multiple customer orders. Friendly, reliable, responsible, and customer-oriented attitude. Must be able to commute reliably to Asokoro, Abuja. Salary N80,000 monthly.