Front Office Manager

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all. We are recruiting to fill the position below:

Job Title: Front Office Manager Job Identification: 224821

Location: Owerri, Imo

Employment Type: Full Time Job Category: Guest Services, Operations, and Front Office

Job Description

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Manager, you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here's what you'll do during a typical day: Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment