Head, People and Culture

Unified Payment Services Limited is a group of companies with services including Banking, Payment Scheme, Financial Technology, Digital Commerce, Value Added Service, Payment Solutions, Software Solutions, etc. Unified Payments is a principal member or licensed acquirer of American Express, Mastercard, Visa and UnionPay; and has been instrumental in building the infrastructure that supports Nigeria’s modern payments ecosystem. We are recruiting to fill the position below:

Job Title: Head, People and Culture

Location: Lagos

Employment Type: Full-time Job Objectives The Head, People & Culture is responsible for driving the organization's people agenda by developing and implementing strategies that attract, engage, retain, and optimize talent while fostering a high-performance culture aligned with business objectives. The role provides leadership in workforce planning, employee engagement, performance management, talent management, employee relations, compensation governance, organizational development, and HR analytics to enhance organizational effectiveness and employee experience.

Responsibilities

Talent Acquisition & Workforce Planning Develop and implement talent acquisition and workforce planning strategies that ensure the organization attracts, selects, and retains high-performing talent to meet current and future business needs. Key Deliverables: Maintain optimal staffing levels across the organization. Reduce time-to-fill and recruitment costs. Improve quality of hire. Build talent pipelines for critical and hard-to-fill positions. Employee Engagement & Culture Enhancement: Drive initiatives that strengthen employee engagement, organizational culture, employee experience, and employer brand. Key Deliverables: Improve employee engagement and satisfaction scores. Foster a positive, inclusive, and high-performance culture. Implement employee recognition and wellness initiatives. Promote organizational values and desired behaviours. Employee Retention & Talent Management: Develop and execute talent management and retention strategies that enhance workforce stability and ensure the availability of talent for critical roles. Key Deliverables: Reduce voluntary employee turnover. Increase retention of high-performing employees. Lead succession planning for key and critical positions. Support career mobility and talent development initiatives. Performance Management & Organizational Effectiveness: Drive a robust performance management framework that promotes accountability, productivity, and continuous improvement. Key Deliverables: Ensure timely completion of performance reviews. Improve individual and team performance outcomes. Align employee objectives with corporate goals. Drive a culture of performance excellence and accountability. Compensation, Benefits & Reward Management: Ensure compensation and benefits programmes are competitive, equitable, and aligned with organizational objectives. Key Deliverables Maintain market competitiveness of remuneration structures. Improve employee satisfaction with rewards and benefits. Oversee annual salary review and incentive processes. Ensure pay equity and reward governance. Employee Relations & Workplace Climate: Promote positive employee relations practices and foster a harmonious working environment that supports productivity and employee well-being. Key Deliverables Effectively manage grievance and disciplinary processes. Strengthen employer-employee relationships. Resolve workplace conflicts in a timely manner. Maintain a positive employee relations climate. Organizational Development & Change Management: Lead organizational development initiatives that improve efficiency, effectiveness, workforce alignment, and readiness for change. Key Deliverables Support organizational restructuring and workforce optimization initiatives. Drive change management programmes. Review and enhance organizational structures, policies, and processes. Improve organizational effectiveness and agility. HR Analytics & Workforce Productivity: Leverage people analytics and workforce insights to support strategic decision-making and improve organizational performance. Key Deliverables Develop and maintain HR dashboards and scorecards. Monitor workforce productivity and people metrics. Generate actionable insights for business leaders. Drive data-informed decision-making across the organization. HR Operations, Governance & Compliance: Ensure operational excellence in all HR processes while maintaining compliance with labour laws, regulations, and company policies. Key Deliverables: Maintain HR policy and governance frameworks. Ensure compliance with statutory and regulatory requirements. Strengthen HR processes and service delivery standards. Manage risk and ensure effective HR controls. Strategic HR Business Partnership: Partner with business leaders to deliver people solutions that support organizational growth, business transformation, and operational excellence. Key Deliverables: Translate business strategy into people initiatives. Support leadership in workforce and talent decisions. Provide strategic HR advisory services to management. Drive alignment between people strategy and business goals. Staff Attraction, Motivation and Retention Fill vacant roles within the department in a timely manner and provide opportunities for growth and development. Provide training, mentorship, and upskilling programmes. Recognize and reward individual and team achievements and contributions. Encourage open communication and f