Home Appliance (HA) Technician

For over three decades, SIMS Nigeria Limited has grown from a single store to a nationwide business in the consumer electronics space with locations across Nigeria. Our journey of consistent growth and dedication has been driven by a commitment to quality in every aspect of our business. From our highly skilled and well-informed staff to the innovations and processes we bring to bear to ensure each customer receives top-tier service and dependable products. With pride, we believe we are on a journey to building a legacy rooted in trust, innovation, and exceptional standards riding on our partnership with Samsung, Royal Electronics, Panasonic, Philips, Beko, Kenwood, Powermatic, and many others. Our values continue to guide us, allowing SIMS Nigeria Limited to thrive in a constantly evolving market while delivering lasting value to our customers, partners, and people across Nigeria. With premium products and unmatched service, we are honored to represent these trusted brands in Nigeria, bringing innovation and quality products directly to our customers with the sole aim of enriching their lives. As we continue to expand and adapt to meet the growing needs of our market, SIMS Nigeria Limited remains committed to setting the standard in product quality and service across the nation. We are recruiting to fill the position below:

Job Title: Home Appliance (HA) Technician

Location: Trans Amadi, Rivers

Employment Type: Full-time Role Overview We are seeking a skilled, customer-focused, and results-oriented Home Appliance (HA) Technician to provide high-quality installation, diagnosis, maintenance, and repair services for a wide range of home appliances. The ideal candidate will be responsible for troubleshooting product faults, carrying out repairs in accordance with manufacturer standards, ensuring excellent customer service, and maintaining accurate service documentation. The HA Technician will play a key role in improving product reliability, minimizing turnaround time, and enhancing customer satisfaction while ensuring compliance with safety and quality standards.

Key Responsibilities

Diagnose, troubleshoot, and repair a wide range of home appliances, including refrigerators, freezers, washing machines, dryers, dishwashers, microwaves, cookers, ovens, air conditioners, and other domestic appliances. Perform product installations, commissioning, preventive maintenance, and routine servicing in accordance with manufacturer guidelines. Conduct accurate fault diagnosis using technical manuals, diagnostic tools, and testing equipment. Replace defective components and ensure repairs are completed to the required quality standards. Perform functional and safety tests after repairs to verify equipment performance before customer handover. Respond promptly to service requests while ensuring service level agreements (SLAs) are achieved. Maintain accurate service records, repair reports, warranty documentation, and parts usage records. Ensure proper handling, storage, and accountability of spare parts, tools, and service equipment. Educate customers on the proper use, maintenance, and care of appliances to reduce repeat faults. Escalate complex technical issues that require advanced support or manufacturer intervention. Support warranty claim verification by documenting repair activities and defective components. Maintain a clean, organized, and safe working environment while complying with company health and safety policies. Collaborate with the Service Centre, Spare Parts, Customer Service, and Technical Support teams to ensure efficient service delivery. Keep up to date with new products, technologies, technical bulletins, and repair procedures through continuous training. Adhere to company policies, quality standards, and regulatory requirements during all service activities. Provide timely feedback to management on recurring product issues and customer concerns to support continuous improvement. Key