Operations Manager / Chief Security Officer (CSO)

U3u Security Services Limited is an indigenous private security company that is out to provide top-notch security services to our clients. We are recruiting to fill the position below:

Job Title: Operations Manager / Chief Security Officer (CSO)

Location: Uyo, Akwa Ibom

Employment Type: Full-time

Department: Operations

Reports to: Managing Director (MD)

Job Summary

The Operations Manager / Chief Security Officer (CSO) is responsible for planning, directing, coordinating and supervising all security operations of U3U Security Services Limited. The successful candidate will oversee the deployment, supervision, performance and discipline of all security personnel across client locations. The individual will ensure that security operations are conducted professionally, efficiently and in accordance with company policies, client requirements and applicable security regulations. The CSO must demonstrate exceptional leadership, operational experience, strategic thinking, discipline, integrity and the ability to manage security personnel and respond effectively to security challenges. The individual will serve as the head of the Operations Department and ensure that all security assignments meet the company’s professional standards.

Responsibilities

Security Operations Management: Oversee and coordinate all security operations and activities of the company. Develop operational plans, security procedures and deployment strategies for client assignments. Ensure adequate deployment of security personnel to all client locations. Monitor security operations and ensure that all posts are adequately manned. Conduct regular and unannounced inspections of client locations. Ensure that security personnel maintain proper discipline, alertness and professional conduct. Identify operational weaknesses and implement corrective measures. Ensure effective access control, patrols, surveillance and incident prevention. Coordinate security arrangements for special events, VIP escorts and other assignments. Ensure that all operational activities comply with client contracts and company standards. Personnel Management And Supervision: Directly supervise Security Supervisors, Team Leaders and deployed security personnel. Ensure that supervisors effectively carry out their responsibilities. Monitor staff attendance, punctuality, appearance and performance. Ensure proper duty rosters, shift arrangements and handover procedures. Recommend recruitment, promotion, redeployment, suspension or disciplinary action where necessary. Identify training needs and organise continuous training for security personnel. Ensure that all guards understand their duties, responsibilities and reporting procedures. Maintain a high level of discipline and accountability across the Operations Department. Ensure that security personnel are properly equipped and presented in approved company uniforms. Client Relationship And Contract Management: Maintain professional relationships with existing clients. Conduct security assessments and inspections at client facilities. Understand client security requirements and recommend appropriate security solutions. Attend operational meetings with clients and address security-related complaints. Monitor service delivery and ensure that contractual obligations are fulfilled. Identify opportunities for additional security services and business expansion. Ensure prompt resolution of operational complaints and service delivery challenges. Submit regular operational performance reports to management. Incident And Emergency Management: Coordinate responses to security breaches, theft, emergencies and other security incidents. Ensure immediate reporting and proper documentation of all security incidents. Investigate operational failures, negligence and misconduct. Liaise with relevant emergency services and law enforcement agencies when necessary and authorised. Develop emergency response procedures and contingency plans. Ensure that appropriate preventive measures are implemented to reduce security risks. Conduct post-incident reviews and recommend improvements. Operational Planning And Control: Prepare monthly operational plans and activity schedules. Monitor the effectiveness of security deployment across all client locations. Ensure proper utilisation of security personnel, vehicles, equipment and other operational resources. Maintain accurate operational records and deployment registers. Monitor operational expenditure and recommend cost-effective measures. Ensure that all operational equipment is properly maintained and accounted for. Work closely with the Admin/HR Department to ensure adequate staffing and proper personnel documentation. Coordinate with the Finance Department on operational budgets and approved expenditure. Reporting And Management Accountability: Submit weekly and monthly operational reports to the Managing Director. Provide updates on staff strength, deployments, client feedback and security incidents. Report operational challenges and recommend solutions. Immediately escalate serious security incidents and threats to management. Ensure that all supervisors submit accurate and timely reports. Implement management directives relating to security operations. Maintain strict confidentiality of company information, client information and operational strategies.