Operations Manager

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit. We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Lekki, Lagos

Employment Type: Full-time Working Days: Monday – Saturday Working Hours: 9:00 AM – 7:30 PM

Job Summary

We are seeking an experienced and highly organized Operations Manager to oversee the day-to-day operations of a busy spa and salon. The successful candidate will be responsible for ensuring smooth service delivery, coordinating staff, maintaining operational standards, managing inventory, monitoring customer experience, and supporting the business in achieving its operational and revenue goals. The ideal candidate should be proactive, organized, commercially aware, and capable of managing a customer-facing team while maintaining high standards of service and professionalism.

Key Responsibilities

Oversee the daily operations of the spa and salon to ensure smooth and efficient service delivery. Ensure the facility is clean, organized, properly equipped, and ready for business each day. Identify and resolve operational issues promptly. Supervise and coordinate front desk staff, therapists, beauticians, stylists, and other operational team members. Prepare and manage staff schedules and shifts to ensure adequate coverage. Provide guidance and support to staff and address performance or conduct issues when necessary. Promote teamwork, professionalism, and a positive working environment. Monitor service quality and address customer complaints or concerns promptly. Ensure customer service standards are consistently maintained across the business. Maintain accurate inventory records and conduct regular stock checks. Monitor the proper use and storage of products and equipment and report stock shortages, wastage, damages, or discrepancies to management. Monitor daily sales and service performance. Support the implementation of promotions, packages, memberships, and other revenue-generating initiatives. Prepare basic daily and weekly operational reports for management. Ensure the spa and salon maintain appropriate hygiene, safety, and professional standards. Coordinate routine maintenance and promptly report equipment or facility issues.