Sales Associate

Whip Smart Service Providers Limited (WhipSmart) is a Nigerian human resources and recruitment agency founded in 2018. Headquartered in Ikeja, Lagos with an additional office in Port Harcourt, the company provides corporate recruitment, domestic staffing, background checks, staff training, payroll support, and HR consultancy to businesses and individuals. We are recruiting to fill the position below:

Job Title: Sales Associate

Location: Ikeja, Lagos

Employment Type: Full-time

Job Summary

We are seeking an enthusiastic, fashion-conscious, and customer-oriented Sales Associate to join its team. The successful candidate will be responsible for delivering outstanding customer experiences, driving sales, providing personalised styling advice, and maintaining the brand's image and standards on the shop floor. The ideal candidate should have a passion for fashion, enjoy interacting with people, and thrive in a fast-paced retail environment.

Key Responsibilities

Customer Service & Sales: Welcome customers warmly, understand their needs, and provide personalised styling advice and outfit recommendations. Assist customers with fittings, sizing, and alternative options. Upsell and cross-sell accessories and complementary products. Work towards achieving individual and team sales targets. Build lasting customer relationships, maintain client records, and follow up with VIP customers. Handle customer complaints, returns, and exchanges professionally. Product Knowledge: Maintain thorough knowledge of the brand's collections, fabrics, fit, care instructions, and brand story. Stay updated on new arrivals, promotions, and current fashion trends. Store Presentation & Visual Merchandising: Maintain a clean, tidy, and well-organised shop floor. Ensure garments are properly folded, hung, and arranged by size. Follow visual merchandising guidelines, including setting up displays and dressing mannequins. Replenish stock on shelves and rails throughout the day. Stock & Operations: Receive deliveries, tag and price items, and process stock transfers. Assist with stocktaking and report any discrepancies. Follow loss-prevention procedures and remain alert to potential theft. Till & Administration: Process payments, gift cards, and refunds accurately. Handle till opening and closing procedures and complete end-of-day cash reconciliation. Encourage customers to sign up for loyalty programmes and mailing lists. Teamwork & Compliance: Support colleagues and share responsibilities, particularly during peak periods, sales, and holidays. Adhere to company policies, health and safety regulations, and dress code. Consistently represent the brand's image and standards.